Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

General Description of the Job Class

This position collaborates with healthcare providers by performing a variety of clerical duties to support patient care. Duties include greeting patients and visitors, answering the telephone, responding to patient's requests, accessing the electronic medical record(EMR), scheduling appointments and providing general clerical support as needed by the department. This position will consistently exhibits excellent customer service skills.

Duties and Responsibilities of this Level

Answer patient signals and relay request to appropriate individual.

Place calls for consultations as needed

Understand and is able to use the manual back up system as needed.

Assemble and maintain patient charts from admission through discharge

Prepare and upload paper documents into the electronic medical record (EMR).

Navigate electronic medical record, access patient information, generate reports, schedule appointments and manage task list.

Use available technology to request and coordinate patient transport.

Assign nursing staff to communication systems.

Assist in reviewing clerical duties and responsibilities with new staff members.

Order supplies for the unit; maintain inventory and replenish as necessary.

Copy, file, mail and/or distribute materials as appropriate.

Maintain records as required by the unit (i.e. time sheets, continuing education information, etc.).

Schedule maintenance in automated schedule system as directed by Nurse Manager or designee

Generate reports as directed by Nurse Manager or designee (Example: compliance)

Participate in review of activities and processes for area of work.

Assists in implementing changes to effect continual improvement in services provided; and complies with regulatory and legal requirements.

Exhibit professional communication skill when answering the telephone and interacting with patients, visitors and other staff members.

Round and greet patients each shift and explain their role.

Greets patients, visitors, physicians and employees in a pleasant manner and refers to appropriate areas as needed.

Answers phones, screens and refers calls as appropriate, delivers messages and provides information to patients, visitors and personnel upon request.

Assist unit management in tracking inventory, stocking issues and maintaining adequate patient care supplies.

Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education

Graduation from high school or GED; or an equivalent combination of related education and experience

Experience

Six (6) months of work experience related to customer service

Degrees, Licensure, and/or Certification

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.