Job Title/Position: Hospice House Manager

Reports To: Clinical Operations Director

Classification: Salaried / Exempt

OSHA Category I

Updated: May 8, 2023

Partners In Care is seeking a dedicated and enthusiastic nurse leader to fill the role of Hospice House Manager in our specialty inpatient hospital.

Start a rewarding career with the leading hospice, home health, and palliative care provider in Central Oregon.

Who we are

As the largest and oldest provider of home health, palliative care, and hospice services in Central Oregon, and one of the largest in Oregon, we provide care to communities throughout Deschutes, Crook, and Jefferson counties. Partners In Care is unique among other service providers as an independent 501(c)3 nonprofit, managed and operated by executives and medical professionals who live in Central Oregon. Our largely mobile workforce of over 200 employees serves patients and their families in a 10,000 square mile area. About 150 local volunteers work with Partners In Care in fundraising, resource coordination, and other areas of community support. As the name Partners In Care suggests, our multi-disciplinary team not only serves patients and families, but it’s also a valuable partner with other community resources and organizations, coordinating care and meeting a broad spectrum of needs for many population segments.

Partners In Care offers career opportunities that support patients and their families during their most difficult and challenging times – recovering from surgery, living with a chronic or serious illness, coping with a terminal condition, or dealing with the loss of a loved one. You will gain valuable experience in a special medical field, expand your knowledge, and make a real impact on the lives of others. A career at Partners In Care isn’t just a job for our employees – It’s a way of getting more out of life and giving back to your community. If you’re looking for fulfilling work, a career at Partners In Care may be right for you.

What you will do

Responsible for the management and coordination of the Facility. Ensures continuity, cost effectiveness, and quality of operations.

Responsibilities

• Operates in the Dyad Leadership Model with the Medical Director to oversee the direction, operations, functionality, performance, and operating culture of an identified area of collective work.
• Responsible for coordinating and assuring a high standard of quality care consistent with each profession on the interdisciplinary team and Partners In Care mission and core values.
• Communicates organization information and liaises between senior leadership and the Hospice House staff.
• Facilitates communications and works effectively between Facility staff, patients/families/caregivers, physicians, vendors, other departments, external referral sources, and professionals as appropriate.
• Provides leadership, problem-solving, and management decision-making.
• Monitors documentation and implementation of physical, psychosocial, and spiritual interventions for the patient/family/caregiver.
• Reviews staffing and scheduling and communicates information with Clinical Operations Director.
• Evaluates the quality of care delivered by professional staff, as evidenced by clinical assessments and medical record review.
• Serves as a liaison with other departments to resolve problems and improve efficiency and effectiveness.
• Assures implementation and compliance with all policies and procedures, licensing and certification rules, regulations, and guidelines.
• Responsible for financial management for the Facility, including assistance with budget preparation, expense approvals, and being responsive to all financial issues.
• Responsible for managing licensing and Medicare certification compliance, including all rules and regulations.
• Responsible for maintaining compliance with Health Information Management (HIM).
• Responsible for ensuring regulatory rules and regulations are being followed as set by the Oregon Health Authority, including but not limited to the “Hospital Nurse Staffing Committee” and “Specialty Inpatient Care Facilities.”
• Completes employee evaluations in a timely manner.
• Participates in annual budget preparation with Clinical Operations Director and Chief Financial Officer
• Provides decision-making regarding contract services as appropriate.
• Articulates patient needs transferring between levels of care to staff and promotes continuity of care.
• Facilitates patient care and quality management activities by assuring staff participation and Facility representation in focus groups; follows up on surveys and grievances; performs medical record and utilization review audits.
• Actively participates in Quality Assurance, Utilization Review, and Risk Management activities.
• Actively participates in staff meetings, department meetings, management meetings, in-services, competency training, and other related activities.
• Participates in provision of educational and public relations activities to the community and professionals.
• Supervises all Facility staff; serves as preceptor; provides ongoing education to patient care staff.
• Presents to Clinical Operations Director ongoing plans for improved efficiency and effectiveness of care and services.
• Provides leadership and formal/informal education to staff through in-services, case conferences, and group discussions on Hospice philosophy, operations, policy and procedures, and problem-solving.
• Provides a safe environment for patients, guests, visitors, and employees.
• Adheres to all policies, procedures, and regulations regarding patient care, conduct, safety, fire, security, and risk management.
• Carries out duties and responsibilities of the position in a manner that exemplifies excellent customer service.
• Maintain relationships with co-workers and staff based on trust, support, and growth.
• Adheres to the Partners In Care mission and values.

The above statements are meant to be a representative summary of the duties of the Hospice House Manager position.

Employees benefits

• Two medical plan options
• Two dental plan options
• Life & Disability
• Vision
• Employee Assistance Program
• Flexible Spending Plans
• Aflac and Legal Shield (both voluntary)
• MASA – voluntary transportation benefit
• 403b retirement savings with employer match
• Paid time off
• Comprehensive orientation and ongoing education and support
• Fun social gatherings and celebrations

Partners In Care is an Equal Opportunity Employer dedicated to providing a diverse, equitable, and inclusive work environment. We do not discriminate on the basis of race, color, national origin, physical characteristics, age, religion, creed, gender, gender expression, sexual orientation, marital status, mental or physical disability, or veteran status. In accordance with the Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973, the organization provides reasonable accommodation to assist individuals in performing their essential duties required by their job. All qualified candidates legally able to work in the United States are encouraged to apply.

• Graduate of an accredited school of nursing with current licensure to practice professional nursing in the State of Oregon
• Bachelor of Science degree in nursing
• Minimum of five years of clinical experience and 2 years of supervisory experience
• Current automobile insurance required
• Valid Oregon driver’s license and reliable transportation required
• Current CPR card required
• Demonstrates an ability to work with other healthcare clinicians, develop a plan of care, knowledge of third-party reimbursement, and negotiate payment rates.
• Self-directed and able to work with minimal supervision.
• Demonstrates excellent observation verbal and written communication skills.