With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest names into the computer system, show guests to their table and bid guests farewell as they leave. The Host must be able to carry natural conversation with guests without sounding scripted or intrusive.

Job Duties

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

• Use visual cues to seat guests in either the bar or dining area depending on their preference

• Answer incoming calls to the restaurant and provide appropriate service

• Manage the flow of guests into the Dining and Bar areas, provide accurate wait times to incoming guests if appropriate

• Tend to special guest needs and requests

• Observant to guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).

• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders

• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders

• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders

• Contribute to team effort by accomplishing related results as needed

Skills and Qualifications

• Must be able to read menus

• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance

• Must be able to clearly communicate guests' needs to W/Ws, Bussers, Managers, etc.

• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests

• Must be able to walk and stand during entire shift

• Must be able to reach, bend, stoop and wipe

• Must be able to carry trays or supplies (10-30 lbs.)

• A desire to help out where needed and work as part of a team

• Passion for providing extraordinary service

• The ability to thrive in a fast-paced environment

• Flexibility to work a variety of shifts

• 6 months experience in a full-service restaurant preferred

• Must be upbeat, outgoing and positive

• Ability to work effectively within a team

• Ability to effectively communicate on the telephone.

Working at Hard Rock Cafe

• Health insurance