Hotel Front Desk Attendant Job at Hampton Inn Victor

Hampton Inn Victor Victor, NY 14564

$16 an hour
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation:

$16

Responsibilities:
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Mitigate customer complaints as needed
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications:
  • Must have graduated high school, received a GED or equivalent
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
About Company


We're off I-490 in Victor, less than a mile from Eastview Mall and a range of restaurants. Fairport is 10 minutes north of us, and we're 15 miles from downtown Rochester. The University of Rochester and Rochester Institute of Technology are 20 minutes away. Enjoy free hot breakfast, WiFi, and our pool and whirlpool.




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