Hotel Front Desk Manager Job at Fairfield Inn & Suites Raleigh Wake Forest
Fairfield Inn & Suites Raleigh Wake Forest Wake Forest, NC 27587
Responsibilities:
· Upholds the hotel’s commitment to hospitality
· Enforces all Marriott standards
· Manages front office inventory
· Onboarding and Training new front desk agents
· Resolves guest problems quickly, efficiently, and courteously.
· Evaluates the job performance of each front office employee.
· Enforces policies at the front desk
· Reconciling 3rd party reservations
· Responding to reviews
· Track VIP arrivals
· Make necessary preparations for all arrivals weekly
· Work with sales department on blocking group rooms
· Keep you and your staff up to date on new trainings
· Schedule and lead front office meetings
· Schedule and plan employee appreciation events
· Maintains working relationships and communicates with all departments.
· Enforces all cash-handling, check-cashing, and credit policies.
· Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
· Prepare performance reports related to front office.
· Identify trends via reviews and shift notes, take action when necessary
· Audit and track lost and found items
· MOD when necessary
· Other Duties as Assigned
Job Type: Full-time
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 3 years (Preferred)
- Front desk: 3 years (Preferred)
Work Location: In person
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