Housing Program Assistant Job at Telamon Corporation - TRC
Telamon is an eleven-state, non-profit corporation headquartered in Raleigh, North Carolina serving communities for 55 years. Telamon's mission is to provide educational services that lead to better jobs, better lives, and better communities. Telamon provides programs and services in three areas, Early Childhood and Family Support, Workforce Career Services, and Housing & Financial Empowerment.
POSITION SUMMARY: Performs administrative and clerical support functions for the Housing Program. Monitor call center line and conduct customer intakes.
DUTIES AND RESPONSIBILITIES:
1. Conducts the intake process for program customer, gathering information and answering questions concerning the application process and required materials.
2. Inputs customer information, demographics and appointment information into multiple client management systems. Monitor call center phone line.
3. Orders and maintains a library of workshop materials and office supplies.
4. Responds to customer inquiries, providing information or referring individuals to internal or external services for assistance.
5. Performs administrative and clerical support functions for the Housing Program.
6. Schedules and manages appointment calendar for assigned housing staff.
7. Assists in the development and completion of reports detailing program progress. Track customer satisfaction survey responses.
8. Active participation in staff meetings and conference calls.
9. Where applicable, comply with National Industry Standards for Homeownership Education and Counseling.
10. Participate in professional development activities.
SUPERVISORY RESPONSIBILITIES:
None
ROLE QUALIFICATIONS:
Education and Experience Requirements
- High school diploma/GED
- Must have own transportation, a valid driver's license, and vehicle insurance.
- 1-2 years of experience in an office environment working with clients, reviewing files and records, and maintaining a filing system of client records
- Bilingual may be required.
Skills and Abilities
- Microsoft Office products and on-line client management systems
- Problem-solving, arithmetic calculations,
- Ability to effectively communicate in a professional manner, both orally and in writing
ESSENTIAL JOB FUNCTIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Occasional lifting (10-20 lbs)
- Keyboarding and data entry, use of telephone
- Work is primarily performed in an office setting.
- Subject to long periods of sitting and exposure to computer screen.
Backgrounds Checks:
- All employees are subject to both a pre-hire and an annual background check. Specific rules by Line of Business will indicate whether a state or federal fingerprint background check (or both) is required and the frequency. A fingerprint background check may suffice for a regular background check. Additional background checks may be required such as the Child Abuse and Neglect State Registry, and the Sex Offender Registry.
Positions that Require Driving
- Telamon Corporation/Transition Resources employees that are required to drive a personal vehicle for work-related duties are to meet the auto insurance liability requirement. The minimum limits required are $100,000 each person bodily injury, $300,000 each accident bodily injury and $50,000 property damage. The insurance liability requirement covers use of an employee's personal vehicle.
- Telamon Corporation/Transition Resources employees that drive a company-owned/rental vehicle must maintain a satisfactory annual motor vehicle record check.
- Must have own transportation, a valid driver's license, and vehicle insurance.
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