Human Services Operations Supervisor- Child Support- Denver Human Services Job at City and County of Denver
About Our Job
This posting will accept applications until December 23rd. Please apply as soon as possible.
Diversity in the City
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
About Denver Human Services
Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!
Denver Human Services is currently seeking highly skilled applicants for two open Human Services Operations Supervisor positions in the Child Support Services (CSS) Division. These positions will oversee operations and support staff for one Enforcement team and one Specialized team. Child Support Services (CSS) partners with federal, state, tribal, and local governments and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, child care, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.
The selected candidate will be a positive, detail-oriented person with superb leadership skills. This is a great chance to grow your skills at one of the most dynamic and innovative agencies in Denver.
As a Human Services Operations Supervisor, you will be expected to:
- Performs supervisory duties over administrative, paraprofessional, and/or technical staff, implements and monitors performance criteria in order to achieve the unit’s goals and objectives, and keeps supervisory/management level personnel abreast of trends and issues in the work area
- Supports professional and/or higher level supervisors/managers by performing a variety of operational functions including operational and financial analysis, reporting and evaluation, information management, computer operations, expenditure control, budget development, accounting, purchasing and procurement, and process improvement
- Plans, assigns, and evaluates the work of staff members, provides technical expertise to staff, establishes and/or monitors current methods and policies, and recommends changes in practices and procedures to increase operating efficiency and expedite work flow
- Trains new staff members on applicable standards, regulations, and requirements for the assigned work area(s), orients staff with appropriate policies and procedures, and ensures that work conforms to policies, standards, and regulations
- Develops or modifies work plans, methods, and procedures and determines work priorities. Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion
- Resolves problems encountered during daily operations and determines standards for problem resolution including escalations from clients
- Develops the performance enhancement plan, documents performance, provides performance feedback, and formally evaluates the work of employee. Responds to formal and informal employee grievances and prepares written response
- Documents causes for disciplinary action and initiates letters of reprimand and formal recommendations for disciplinary action. Provides work instruction and assists employees with difficult and/or unusual assignments
- By position, assists in the development and processing of contracts including participating in drafting RFP for contracts, evaluating proposals, and administering contracts for compliance and expenditures
- Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above
About You
Our ideal candidate will have:
- A passion for public service and improving the lives of families
- The ability to embrace change and innovative work processes
- Commitment towards going above and beyond in challenging situations
- Demonstrated formal or informal leadership competencies
- Child Support Services experience
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
- Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Experience: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work)
- Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
About Everything Else
Job Profile
CA3096 Human Services Operations Supervisor
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Position Salary Range
$57,860.00 - $95,469.00
Starting Pay
Although our full pay range is included above, the budgeted hiring range for this position is $57,860 - $76,664 per year.
Agency
Denver Human Services
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click
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