The function of this position is to:

• Service, repair, installation, and or propose replacement of warm air furnaces, air conditioners, duct distribution systems, boilers, water heaters, and related piping and electrical.
• Replace, modify, and or install warm air furnaces, air conditioners, duct distribution systems, boilers, water heaters, and related piping and electrical to meet or exceed the manufacturer’s recommendations and local codes
• Assist the consumer in making a buying decision related to the HVAC equipment and service agreements.
• Can service and startup equipment, and adjust to the manufacturers and job specification.
• Can troubleshoot, adapt, and resolve/repair all issues that arise that would keep the equipment from functioning properly.
• Communicate to the consumer on the proper operation and owner’s maintenance of the installed equipment. Answer related questions as to operation, features, and functions to the homeowner.
• Perform required documentation for each call recording recommendations, repairs, accurate readings and observations. Have client sign necessary paper work and collect payments as directed.

• Customer service orientation.

• Understand and properly use the Flat rate pricing system in making recommendations.

• Determine customer satisfaction with follow ups on all installation/services sold.

• Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.

• Become knowledgeable of various municipalities' plan requirements, permit requirements and submittal processes.

• Continuously improve knowledge of construction in general, and how Astar Heating and Air Conditioning operates to benefit the customer.

• Communicate with Field Installation Supervisor throughout each project to assure proper, prompt completion of the job.

• Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.

• Regularly review and monitor progress against goals, and seek assistance as needed.

• Communicate effectively with associates, superiors, vendors and customers.

• Ask and obtain customer referral’s and web recommendations

• Possess superior interpersonal skills.

• Should be able to read and interpret blueprints and technical drawings and specification.

• Must be able to accurately list/order materials and supplies.

• Must be able to work under time and budgetary constraints and pressures.

• Efficiently manage his/her time and schedules.

• Be computer literate to the extent necessary to fulfill this function. Should also be very familiar with the use of smart phones, text messaging, and email.

• Must be capable of understanding client needs, and favorably influence their decision.

• Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.

• Clean, neat, professional appearance.

• Work and drive safely and can recognize and avoid dangerous situations.

• Adaptable to changing work schedules as the business dictates

• Participate in the on-call rotation for emergency, after hours, weekend and holiday service requests.

• Other duties as assigned