Implementation Specialist Job at PharMerica
Our Company:
PharMerica
Overview:
The Implementation Coordinator will lead the efforts to transition new clients to services.
Responsibilities:
- Leads the efforts to transition new customers to services.
- Works with other functional areas to resolve customer problems, documents problems in system database, and notifies appropriate parties of what actions have or need to be taken.
- Maintains the confidentiality of employees and patients/resident’s demographic and medical information.
- Provides consultative support to all internal departments as it relates to the implementation process.
- Reviews and coordinates implementation components and timelines with all customers, vendors, technology, and support teams to support pharmacy operating procedures in the facility.
- Completes resident demographics (Non-Clinical) data loads for new business.
- Works alongside Supervisor and pharmacy team members to support large client initiatives.
- Maintains work records and area per department requirements
- Maintains open communication and positive working relationship with staff.
- Serve as a liaison to evaluate and onboard new members, maintain member profiles, and provide accreditation resources.
- Develop and provide metrics, timelines and enforcement of all activities involved in the implementation.
- Performs all other related duties as required
- Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Learning Experience
- Required: High School graduate, GED or equivalent experience, Evidence supporting ability to learn and adapt to changes in processes and environment
- Desired: Associate Degree
Work Experience
- Required: Four years of Call Center Inbound/Outbound
- Required: Pharmacy, nursing or customer service experience.
- Desired: Preferred experience in Long Term Care setting; Previous field service, supervisory experience, and/or project management experience is desired.
Skills/Knowledge
- Required: Ability to professionally communicate contracted customer goals and directives to defined team members; Excellent communication and customer relationship skills; Technologically savvy; Intermediate or above computer skills; Familiarity with managing with metrics
Behavior Competencies
About our Line of Business: PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.
- Required: Multi-tasking, Project Management, Analytical skills, Written and oral communication skills, Strong interpersonal skills, Planning and organizational skills, Problem solving skills.
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