Information and Referral Specialist Job at Area Agency on Aging Palm Beach/Treasure Coast Inc.
Area Agency on Aging Palm Beach/Treasure Coast Inc. West Palm Beach, FL 33407
Job Description
This position provides information and referral services to callers needing information or assistance in regards to matters affecting seniors, persons with a disability aged 18-59 and/or their caregivers. Using a data base of resources and service providers, specialists provide accurate information to callers in response to requests for information and services available in Palm Beach, Martin, St. Lucie, Indian River and Okeechobee Counties.
Position is required to:
1) Intervene on behalf of individuals to help them establish eligibility for or obtain needed services when they have been denied benefits or services to which they are entitled, or when they need assistance to communicate their needs to a service provider
2) Recognize when a caller is experiencing a crisis and provide appropriate assistance and referral
3) Maintain confidential records and databases
4) Follow up with each referral (within 14 business days). If the need has not been met, additional referrals should be made if appropriate
Qualifications
- GED or HS Diploma and a minimum of two (2) years experience in information and referral services, case management, social services, call center services or related work experience OR
- AA degree in a human services field and a minimum of one year of experience in information and referral services, case management, social services, call center services or related work experience OR
- Bachelor’s Degree in a human services field
- Bi-lingual in Spanish/English a plus
Work Remotely
- Yes - after in house training period
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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