You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM

When you work in Operations at UnitedHealth Group, you can help improve the efficiency and usability of a system that's going to change the face of health care. If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we're building a high-performance structure that works better for more people in more ways.

Using your enrollment or claims processing knowledge, along with your research skills you will be responsible for the benefit configuration, case installation and maintenance of existing customer setup and new business setup within COSMOS.

Day to day activities include group setup, building benefits, and maintenance of benefit configuration on COSMOS or within iBAAG, researching & resolving setup concerns, and responding to urgent issues timely.

You will be asked to represent the team on projects as a subject matter expert and must work to ensure requirements from the customer are identified and can be accommodated through configuration. Strong research skills are required to resolve installation or configuration questions and develop customer specific resolutions.

This role requires utilizing controls and analysis to contribute to process improvement initiatives. Daily workload requires individuals to partner with team members, data analysts and business analysts to streamline workflows and ensure desired outcomes to meet regulatory and business operating rules.

This position is full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 07:00am – 04:00pm.

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  All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

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  Research configuration and setup installation issues and develop customer specific resolution
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  Participate in cross functional meetings for miscellaneous project initiatives: review requirements, define requirements, troubleshoot challenges
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  Collaborate with stakeholders
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  Adhere to documented policies and procedures
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  Manage workload in a fast-paced environment adhering to tightly controlled processes
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  Assess and interpret customer needs and requirements
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  Serving as a resource to others
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  Internal peer to peer audits to ensure quality standards are surpassed
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  Participate in cross functional meetings for miscellaneous project initiatives: review requirements, define requirements, troubleshoot challenges
  
• Onboard/train/mentor new team members.
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  Provide support to Project leads when required.
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  Use pertinent data and facts to identify and solve a range of problems within area of expertise.
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  Investigates non-standard requests and problems.
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  Prioritize and organize own work to meet deadlines.
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  Provide explanations and information to others on topics within area of expertise.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  High School Diploma / GED (or higher)
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  2+ years M&R COSMOS claims processing experience
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  Ability to work any 8-hour shift between the hours of 7:00am - 4:00pm, Monday to Friday

Preferred Qualifications:

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  1+ years as M&R Cosmos claims SME experience
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  Microsoft SharePoint experience
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  Access experience
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  Intermediate Microsoft Excel experience particularly using macros and formulas e.g., VLOOKUP
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  Knowledge of health care benefit principles and medical terminology

Telecommuting Requirements:

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  Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  Ability to keep all company sensitive documents secure (if applicable)
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  Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

California, Colorado, Connecticut, Nevada, Washington, or New York, Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $27.07 - $53.08. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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