Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Intake Specialist is responsible for collecting accurate demographic, financial, and medical information from patients whom require health care services in accordance with policies and procedures in a confidential manner. Represents the hospital as the focal point for all initial communications at time of registration in a courteous and professional manner.

Responsibilities:
1. Completion of insurance verification and documenting upfront collections before the date of service for scheduled and pre-registered accounts.
2. Completion of approval (pre-authorization/prior-approval) for scheduled and pre-registered accounts.
3. Completion of pre-registration (by phone or by form) for patients as required or requested.
4. Schedules all new and follow-up patient appointments. Communicates cancellations as needed, attempting to reschedule whenever possible.
5. Maintains inventory of clinical and office supplies. Orders supplies within budget, as assigned (Outpatient Rehab only).
6. Ensures and verifies key ADT information is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
7. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
8. Meets the department target for wait times for registration.
9. Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. Meets departmental target for registration timeliness.
10. Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
11. Influences co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
12. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
13. Effectively precepts new co-workers as assigned.

Other Information

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex Wakefield Surgical Svcs

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.