The Role

IT Specialist

In this role, you will provide Point-of-Sale support for the venue. You will be responsible for the deployment and tear down of POS terminals, updating sales if needed, administration and internal support of the Company’s PCs, printers, and related equipment. Tasks may include end user support, performing PC maintenance, POS maintenance, upgrades, and configurations.

Candidates eligible for this position must be customer service-focused and with the ability to work independently. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities.

Company Overview:

Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales, and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Diagnosis of software, firmware & hardware issues, and execution of solutions
• Replacement of defective hardware before, during and after events
• Back-office systems support
• Maintain constant communication to effectively log daily issues and remedial actions taken
• Maintain a thorough knowledge of the organization and adhere to all standards and practices
• Initiate and implement improvements to areas of responsibility
• Perform other duties as assigned by IT Manager

Qualifications

• Experience with POS systems, preferably Appetize or NCR Counterpoint
• The ideal candidate will have a minimum of an Associate degree (preferred)
• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; ability to establish and maintain effective working relationships with all internal and external stakeholders.
• Strong verbal and written communication skills
• Must be able to adapt to environment changes immediately
• Availability open to event-based schedule, including late hours and weekends
• Working knowledge of Microsoft applications to include operating system, office systems
• Ability to be on feet and walk long distances
• Ability to lift items up to 50 lbs.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.