Position: Field Engineer 3

Location: Poland, ME 04274

Duration: 12 Months

Job Type: Contract

Work Type: Non-Driving

Job Description:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Supports Core, server products
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Minimum 2 Years Experience

Job Type: Contract

Pay: $25.00 - $28.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have any experience with IMAC?
• Are you fully vaccinated?
• How many years of experience do you have with Desk Side Support/Help desk technician?
• How many years of experience do you have in providing your support for Desktop, Laptops, Servers, Networks?
• Are you local to Poland, ME 04274?

Work Location: In person

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