Shift Days: Monday- Friday

Shift Hours: 1st Shift (Morning/Day)

As a Lead Lobby Attendant with Blackwell Professional Support Services, Inc., you will work in collaboration with our Operations Department and the Property Manager to supervise a team of Lobby Attendants and oversee a physical property, assist with the needs of residents, tenants, and visitors with high-touch customer service, collaborate with third party vendors, and meet the demands of the property. This position reports directly to the District Manager.

Role and Responsibilities

• Serve as the initial point of contact and assist in resolution of employee questions, concerns, and scheduling needs. These duties may extend outside of your regularly scheduled hours
• Review and approve weekly timesheets for team members
• Create and administer weekly work schedules for team
• Assist with training new employees with hands-on tutorials and job shadowing
• Assist with creation and implementation of new training materials
• Inform team members of updated policies/procedures
• Inspect and coach team members regularly
• Provide excellent customer service to clients, vendors, and visitors
• Work with supporting departments to address issues promptly
• Ensure entrance into the community is only by authorized individuals
• Maintain excellent communication and reporting
• Maintain knowledge of local businesses to best assist residents and visitors
• Ensure privacy and confidentiality of residents in accordance to policy
• Provide oversight and access for all deliveries to the property
• Additional property specific duties may be required

Benefits

• Leading industry compensation
• Medical, Dental, and Vision benefits
• Paid Time Off (PTO)
• Employee referral program
• Major holidays paid at 1.5x hourly rate
• Available overtime and special detail opportunities
• Continuing education, development, and cross-training
• Performance raises

The list below is not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• High School diploma or equivalent (GED)
• A minimum of 3-5 years of customer service experience
• A minimum of 1 year of experience in a leadership or management role preferred
• Superior organizational, follow-up, and trouble-shooting skills
• Strong written and oral communication skills
• Ability to thrive in a fast-paced environment
• Consistent punctuality and dependability
• Computer literacy with a focus on reporting
• Positive, team-focused attitude
• Ability to lift up to 35 lbs.
• Experience with Microsoft Office preferred
• Shift flexibility is desired

Additional Notes

This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualify individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.