Are you the missing piece? As North America's leading property management company, we know the value of fitting in with a local team, of being part of a well-oiled machine, but empowered to act when needed. We are looking for energetic, adaptable people who understand that they are part of something larger and want a long-lasting career creating human connections. Our associates are the reason for our success, so we recruit quality people who will always do what's right and build great relationships with the residents of the communities we serve. At FirstService Residential, we live our values every day. If you are passionate about helping people live better lives and are looking for an environment with room for career growth, you're in the right place!

Job Responsibilities

This position is responsible for managing the company Accounts Receivable (A/R) process and function in a professional and knowledgeable manner. This position oversees the daily management of the A/R staff and processes associated with the daily collections and processing of revenue-related activities. The role is responsible for being a ‘Change Agent' of workflow and work design and related systems.

Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Oversees A/R operations.
• Establish and maintain A/R operating procedures and processes and effectively communicate to staff.
• Aligns resources to work assignments and processes to meet business requirements.
• Works closely with customers to understand their requirements and provide mutually beneficial solutions.
• Work effectively as a critical link in recognizing and collecting potential lost revenue via account auditing.
• Leads process improvement to maximize productivity and minimize re-work.
• Creatively solves problems, working collaboratively, in a positive manner.
• Ensures effective and efficient management reporting, on a weekly, monthly and quarterly basis, covering such areas as A/R Aging.
• Communicates and coordinates accounting policies, practices, and procedures with department and company managers and officials, clients and customers.
• Ensure company policies and procedures are being adhered to as they pertain to A/R.
• Other duties as required.

Regular attendance and punctuality are essential functions for the role

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

• On-site staff where applicable.

Education & Experience

• Bachelor's Degree in Accounting/Business or related field from an accredited college or university.
• Five (5) years Accounts Receivable experience
• Three (3) years supervisory experience.
• Process orientation, analytical thinking ability, and problem solving skills.
• Strong verbal and written communication skills.
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills.
• Demonstrated knowledge of computer systems including Microsoft Office Word, Excel.
• Ability to work well under pressure and to work within short deadlines.
• Proven critical thinking, complex problem solving, judgment and decision making ability.
• Ability to work independently and be self driven, with ability to identify, plan and prioritize business opportunities

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.