• Act as Liaison between Commercial Operations, COE, BTS, Training, and Franchise teams to partner in the design, deployment, training, and communications of the Field Force Reporting Tools

• Act as a Subject Matter Expert for the US Specialty franchise teams helping to solve for their needs as it pertains to field tools, reporting, data, and inquiries.

• Manage all requirements, updates, issues, segmentation updates for the franchise partners.

• Provide field force analytics and support to US Specialty executive management, Franchise business units, finance, and training departments.

• Work closely with FPAT Field Tools Associate Director to align on the balance between customer expectations and key Performance Operations tiered support principles.

• SME and key point of contact across commercial systems for iRep, 1View, FFE, Sypher, and DBSM related processes.

• Support coordinated efforts with the COE, Brand Teams, MABI, and Sales Leadership in marketing initiatives, segmentation, and other sales force effectiveness initiatives identified to improve field force execution.

• Proactive engagement in the business and the users to provide system enhancement/business process

• Level 2 support for Help Desk Cases and root cause analysis and investigation of systems related

• Conceptual Design, Testing, and Deployment for on-going iRep, 1View, FFE and Sypher and Seeker releases and enhancements.

• Coordinating the development of project plans and business deployment steps across the business, COE, BTS while ensuring the business requirements are well defined and approved.

• Demonstrates expertise on AbbVie business rules, processes, and tools.

• Proactively recommends improvements to streamline current processes and reduce cycle time. Insuring consistency across DBSM related work streams and systems.

• Cross functional leadership across CA&O Sales Planning, Field Operations, Training, Sample Management, and BTS to roll out projects in scope and on-time.

• Develops project plans that integrate and align with cross departmental processes and other projects, and provides

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Access).

• Able to manage multiple tasks/priorities simultaneously with sense of urgency.

• Strong project management, problem-solving and analytical skills.

• Strong customer and operations focus.

• Confidence in providing subject matter expertise to Senior Leadership, Sales Leadership, and other high-level business partners.

• Ability to clearly and confidently articulate complex and difficult concepts.

• Extensive understanding of pharmaceutical field sales activities, roles, and behaviors.

• Excellent written, verbal and presentation skills.

• Excellent business acumen, understanding of Compliance, Legal, Med/Reg drivers and guidance.

• Ability to develop and deliver training and communications; public speaking ability addressing groups of a few to hundreds

• Experience in deploying and managing effective IT systems, quality control procedures, and comfort in directing low level analytics

• Understanding and experience working directly with pharmaceutical sales data sources.

• Ability to thrive in a team environment

• Ability to develop and execute innovative, creative solutions

• Proficient in data querying tools and platforms; comfortable analyzing and working with big data sets

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.