Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Middlesex Pediatrics Associates, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Medical Receptionist to join our team. The hours are Monday-Friday an 8-hour shift to be determined by the supervisor between the hours of 8:00 am to 7:00pm. Will work some Saturdays 9:00 am-1:00 pm, and may be asked to float to other practices as needed.

Medical Receptionist supports the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Routinely use the practice management system (PM) and electronic health record (EHR) according to office policies and workflows.

Primary Responsibilities:

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  Greet patients and conduct check-in process:
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  Collect or verify demographic information, including key demographic fields
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  Load or update insurance information as needed
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  Verify eligibility and flag appointment accordingly
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  Scan insurance card(s)
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  Collect co-payments and outstanding balances
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  Post payments received in practice management system and provide system-generated receipts
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  Acknowledge patients in PM
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  Schedule appointments using approved scheduling guidelines
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  Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
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  Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, “no show,” for follow up appointments for chronic conditions or preventive care
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  Monitor administrative tasks in the EHR and respond timely
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  Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
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  Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures
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  Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
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  Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
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  Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

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  Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
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  Medical Plan options along with participation in a Health Spending Account or a Health Saving account
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  Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
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  401(k) Savings Plan, Employee Stock Purchase Plan
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  Education Reimbursement
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  Employee Discounts
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  Employee Assistance Program
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  Employee Referral Bonus Program
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  Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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  More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  High School Diploma/GED ( or higher) or 2+ years of equivalent medical customer service experience
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  1+ year of receptionist experience
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  Ability to travel 10% of the time within 30 miles of territory assigned, have reliable transportation
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  Intermediate level of computer proficiency (including Microsoft Outlook, Teams)
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  Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

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  Experience working with an electronic health record
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  Experience as a receptionist in a healthcare setting

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Connecticut Residents Only: The salary range for Connecticut residents is $16.00 to $25.77. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: #RPO, #RED