Member Experience Advocate - Call Center - Phoenix, AZ Job at GTE Financial
Come join our GTE Financial team!
We are looking for an individual who is a problem solver that is customer focused for a Member Experience Advocate I - Call Center. The Member Care Team is an empowered group of employees actively engaged in their growth and development, their department, their organization, and their community. The team takes ownership and accountability for creating an environment that drives innovation to deliver a remarkable member experience. Each employee is an owner of this experience and is committed to its success.
What does GTE look for in a Member Experience Advocate?
Experience:
- Manages inbound calls and/or virtual teller sessions.
- Resolves fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries.
- Gather information, analyze facts, and educate members on appropriate products/services to provide a one-point resolution.
- Ready to support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude.
- Ability to effectively present information in one-on-one and small group situations to members and other employees of the organization.
- Demonstrate proficiency and be knowledgeable about technology with the ability to quickly learn and access products through virtual banking.
Operational:
- Adheres and remains updated on all Member Care and credit union procedures and policies.
- Ability to learn additional tasks through training and/or knowledgebase to advance to Member Experience Advocate II.
- Commit to achieving individual, team and organizational goals.
- Communicate with the leadership team on a consistent basis.
- Engages in the team, organizational and community initiatives.
- Responsible for completing all required training in a timely manner.
- Maintains current knowledge of all applicable compliance rules and regulations through assigned training.
- Working knowledge of Word, Excel, and Explorer; 10 key skills.
- Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
- Bilingual preferred (English/Spanish).
Required Qualifications:
- High school diploma or equivalent. Some college preferred.
- Minimum 1-3 years’ experience or combination of education and experience Previous customer service, banking, and/or call center experience required.
Position Details:
- Location: Remote - Phoenix, AZ
- Department Hours: Monday – Friday
- 9 am to 6 pm (when time changes in November until time changes in March)
- 8 am to 5 pm (when time changes in March until time changes in November
Full-time hours are required, with additional hours as necessary to accomplish objectives, goals, and projects.
Come and join our award-winning team.
GTE Financial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
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