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Department: Circuit County Clerk

Position Control Number: 0102-003

FLSA Status: Non-Exempt, position is eligible for overtime

Safety Sensitive Designation: This position is not designated as safety-sensitive and is not subject to random drug and alcohol screening.

Opening Date: 04/05/2023 Closing Date: 04/11/2023 at 11:59 PM

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts management’s right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible.

EEO/AA/F/M/Vet/Disabled

JOB SUMMARY: To develop and maintain a computer network utilized by the Circuit County Clerk’s Office and Circuit Courts through the installation, maintenance, and support of network hardware, servers, PCs, software, and peripherals.

ESSENTIAL JOB FUNCTIONS:

• Configures, monitors, and troubleshoots network hardware for the Circuit County Clerk and Circuit Court across four locations.
• Monitors network performance ensuring effective connectivity and security; performs routine maintenance on network servers as necessary; troubleshoots network performance problems.
• Installs network hardware updates and patches to ensure network security.
• Monitors and maintains network security at the domain and user levels.
• Makes recommendations for the purchase of network equipment and software.
• Configures, monitors, and troubleshoots wireless network hardware for the Circuit County Clerk and Circuit Court across two locations.
• Configures, installs, maintains, and repairs approximately 310 PCs used by 270 Circuit County Clerk and Circuit Court employees across four locations.
• Makes recommendations regarding desktop hardware and software allocation for Circuit County Clerk.
• Makes recommendations regarding desktop hardware and software acquisition for Circuit County Clerk and Circuit Court.
• Provides desktop support for approximately 310 PCs used by 270 Circuit County Clerk and Circuit Court employees across four locations, in-person, by telephone, and by remote connection.
• Configures, installs, maintains, and repairs peripherals, including printers and scanners for Circuit County Clerk and Circuit Court.
• Installs, configures, and updates software packages for Circuit County Clerk and Circuit Court.
• Installs and directs installation of PC operating system and software updates and patches.
• Configures, monitors, and troubleshoots network hardware for the Circuit County Clerk and Circuit Court across four locations.
• Installs network hardware updates and patches to ensure network security.
• Installs server hardware and software updates and patches to ensure functionality and security.
• Develops and maintains relationships with the technical staff of vendors and other agencies in support of software and hardware resources provided by or shared with those vendors and agencies.
• Maintains server, desktop, and network infrastructure at Circuit County Clerk Disaster Recovery Center.
• Maintains service agreements and contracts for Circuit County Clerk and Circuit Court hardware and software.
• Remains current in changing technology through communication with vendors, research in trade journals, and attendance at relevant industry seminars.
• Maintain Circuit County Clerk website.
• Sets up temporary PC banks for use during major elections.
• Configures, monitors, and troubleshoots server hardware and software for the Circuit County Clerk and Circuit Court across two locations.
  

SECONDARY DUTIES AND RESPONSIBILITIES:

• Perform any other related duties as required or assigned.
  

PERSONNEL SUPERVISED: None

WORKING CONDITIONS: Work is performed in various smoking-restricted office environments. The position may be required to remain on-call and be required to travel to other Pulaski County Circuit Court locations. Work will sometimes result in exposure to a dusty or dirty environment.

MINIMUM QUALIFICATIONS:

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

• Extensive knowledge of the concepts, operating systems software, and hardware of a multiuser computer network.
• Extensive knowledge of network management practices and procedures.
• Considerable knowledge of the configuration, use, and troubleshooting of Windows-based PCs.
• Considerable knowledge of the programs in Microsoft Office Suite.
• Considerable knowledge of SQL.
• Considerable knowledge of networking programs, operating systems, and maintenance procedures.
• Ability to maintain discretion regarding privileged information.
• Ability to identify and resolve system problems and errors.
• Ability to train users on PC and network system usage.
• Ability to install and integrate PC system upgrades, software and updates, and hardware.
• Ability to analyze logic utilized within software programs and operating systems.
• Skill in the operation of a computer keyboard.
  

PHYSICAL REQUIREMENTS:

• Ability to lift and carry loads up to 30 pounds.
• Ability to stoop, bend, climb and kneel in the installation of equipment.
• Ability to effectively communicate orally both in person and via telephone.
• Digital dexterity is sufficient for the operation of a keyboard and mouse.
• Visual acuity is sufficient for normal office activities, including the use of a PC.
  

EDUCATION AND EXPERIENCE:

Completion of college-level coursework in Information Technology, Computer Science, or related field; considerable experience with the maintenance and operation of networked computer systems and PC installation and support or related areas; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.

Must possess or be able to immediately obtain a valid Arkansas Driver's License.

Employment is contingent upon the successful completion of a criminal background check and traffic offense check.