General Purpose of the Position:
The Operations Manager is responsible for supervision of assigned operations team related to dedicated accounts. He/she is also the top layer of support/communication/trouble shooting with drivers assigned to accounts and customers.

Essential Duties and Responsibilities:

· Build and supervise a team of dispatch and customer analysts who oversee 100 dedicated drivers and accounts

· Ensure team is monitoring reports to cut costs and making updates as needed

· Work with dispatchers on any adjustment requests regarding technology, policy or daily issues

· Work with Director of Corporate Development to coordinate training of new employees and retraining of current employees

· Lead weekly team staff meetings

· Review and resolve issues/mistakes via daily, weekly and monthly reports

· Liaison to customer on escalated issues related to the dedicated accounts

· Work directly with Pricing & Analytics team on escalated customer issues or questions or new business

· Handle escalated driver issues that team cannot handle

Skills and Abilities Required:

• Excellent phone etiquette and communication skills (verbal and written).
• Work well under pressure, able to multi-task and organize.
• Advanced understanding of DOT regulations.
• Understanding of transportation guidelines
• 5+ years’ experience in the Transportation Industry is preferred

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to lift, move, and carry objects no more than 15 pounds on a regular basis.
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Job Title: Operations Manager-Dedicated

Revised Date: January 2023

Department(s): Operations – Dedicated Division

Reports to: Director of Operations

FLSA Status: Exempt

Location: Headquarters

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Hazelwood, MO 63042: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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