We are a local, family owned and operated storage facility with an opening for a part-time Office Assistant. This part time position is about 16 - 20+ hrs a week to cover our Monday & Saturday shifts, and cover our manager's for vacations and other days off. Our perfect candidate should be a team player, enjoy working with the public, and be a customer service professional. The ideal applicant must be able to perform on site maintenance duties, and be comfortable with driving U-haul moving trucks around the property. Self Storage experience a plus but not required.

Job Knowledge and Duties

• Perform daily functions of running the self-storage facility in accordance with company standards
• Understand the features and benefits of the facility and how to use each
• Complete daily walk thru including lock checks and cleaning units as needed
• Rent and move U-Haul moving trucks
• Make daily bank deposits and ensure accuracy of deposit information

Professional Image

• Understand and comply with guidelines set by company
• Keep office clean and organized, and free of any clutter

Repair and Maintenance

Perform light repair and maintenance duties, including but not limited to:

• Cleaning out units
• Wiping down doors
• Pick up trash
• Climbing up and down ladders for miscellaneous repairs
• Cleaning Hallways, office and bathrooms

Perform preventive maintenance such as but not limited to:

• Change HVAC filters as required

• Grease door springs on roll-up doors
• Report any areas outside manager expertise
• Oversee contractors and third-party vendors work

Administrative & Legal

• Show rental units. Explain and execute leases with confidence.
• Proficient with computer and mobile technologies
• Maintain accurate records for each customer including lease, addendums, correspondence
• Communicate with customers and potential customers in a manner that is professional
• Keeps foreclosure documentation organized and accurate, following company foreclosure checklist and set guidelines
• Proficient with computer and mobile technologies
• Prepare weekly and monthly reports accurately and submit in a timely fashion

Collections

• Perform required communications in accordance with company standards
• Make collection calls and send reminder notices per company standards
• Send uncollected balances to approved collection agency

Sales

• Follow up on all internet, e-mail or call center leads
• Achieve and maintain occupancy goals each month
• Ensure phones are answered in a professional manner
• Show a storage unit to every walk-in customer

Customer Service - Provide greater than expected customer service including:

• Being polite and respectful, listening to customer’s needs
• Stand when anyone enters the office
• Escalate customer concerns as necessary, following up with customer

Marketing

• Perform in-store and off-site marketing
• Create and keep current a marketing log to track marketing activity
• Effectively use company provided marketing materials to enhance marketing activities

Requirements include:

• Must be able to work on Saturday
• Reliable Transportation, valid driver’s license and auto insurance
• Must be able to cover a shift for fellow employees
• Strong organization and time management skills
• Must be 18+ years old
• Detail-oriented
• Previous property management skills are a plus
• High school diploma or equivalent education
• Ability to lift up to 50 lbs

A successful candidate is subject to a full criminal background check and drug testing.

Please submit a letter of introduction with resume to our Indeed E-mail for review and consideration.

Job Type: Part-Time

Salary: BOE

Experience:

• Customer Service: 2 year (Preferred)

Work Location:

• Multiple locations

Benefits

• PTO

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Are you available to work every Saturday from 8:45 am to 4:00 pm?
• This part time position is for 16+ hrs a week to cover our manager's for days off and vacations. Would that be enough hours for what you are looking for?
• What made you apply for this position?
• May we contact your previous employer's?

License/Certification:

• Driver's License (Required)

Work Location: In person

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