Looking for an exciting opportunity in the healthcare industry? Look no further than the perioperative department at Boston Children’s Hospital! As a PER in this department, you will have the chance to learn all about the behind-the-scenes work that goes into scheduling and registering of patients, timing surgeries, as well as the before surgery and after surgery care that is necessary for successful outcomes. You will work alongside the nursing directors of the pre-op, post- op and operating room, providing you with an inside look into the upper administrative and Surgical clinical leadership of the healthcare industry. This is an ideal opportunity for anyone interested in healthcare administration or those who aspire to work in the medical field or those who want firsthand experience to be working in one of the well-known Surgical departments someday.

Perioperative Care
The Patient Experience Representative will be responsible for:

• Providing positive and effective customer service that supports departmental and hospital operations.
• Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.
• Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues. Greeting and directing patients, families and visitors.
• Monitoring daily schedule and patient flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisor and routing patients/visitors to maintain efficient patient/visitor flow.
• Serving as liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues. Following through on identified problems.
• Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor. Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.
• Collecting, compiling and forwarding related documentation for reimbursement.
• Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority. Initiating call for emergency services as required.
• Transcribing types and proofreading correspondence, forms, reports, manuscripts and other materials involving complex scientific, technical and/or specialized terminology. Preparing documents using specialized commercial software, such as desktop publishing or graphics packages.

To qualify, you must have:

• A high school level of education, Bachelor’s Degree preferred. Prior customer service or administrative experience preferred.
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• The ability to work with diverse internal and external constituencies.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.