Education/Experience and Requirements:

· Bachelors Degree in Health Administration, Health Science, or related field.

· Previous healthcare work experience 2 to 5 years.

· Computer Background with practice management software.

· General knowledge of physician business office procedures.

· General knowledge in the operation of a computer.

· General knowledge of Microsoft Excel, Word, and Outlook.

· Obtain OCS- Ophthalmic Coding Specialist certification within one year of employment.

· Complete monthly compliance training as required by OSHA and HIPAA.

· Take Practice Management classes assigned by supervisor based on job responsibilities.

· Complete CE as required to stay current on changes in the medical industry and for certification.

· Take Corcoran classes assigned by supervisor based on job responsibilities.

· Employee must exhibit understanding and how to apply what was taught to them.

Essential Skills and Abilities -

· Ability to exercise a degree of initiative and judgment.

· Ability to establish and maintain effective working relationships with patients, management, medical staff, co-workers, and the public.

· Physical abilities: sit for extended periods of time; push, pull, and reach; occasionally bend, stoop, and stretch.

· Hand eye coordination and manual dexterity needed to operate keyboard, photocopier, telephone, and other office equipment.

· Must be adaptable to change, highly motivated, and possess a positive attitude.

· Ability to act independently and exercise good judgment.

· Possesses excellent communication skills through grammar, telephone and writing communication with doctors, Practice Administrator, staff members, business contacts and the public through.

· Demonstrate the ability to work with geriatric patients and patients of all ages.

· Determines appropriate customer service actions and follows through in a timely and decisive manner with the ability to evaluate situations and provide suggestions of resolution.

· Responds appropriately in stressful situations.

· A degree of creativity and latitude is expected. Demonstrates flexibility, works with minimal direct supervision.

· Demonstrates the ability to direct others in accomplishing work.

· Demonstrates professional, administrative, supervisory and/or specialized knowledge required to perform the job.

· Creates a culture supportive staff, which fosters individual motivation, high levels of individual and team performance, and quality of skills

· Represents self and situations honestly.

· Responds appropriately to criticism and to suggestions for work improvement.

· Delegates authority when appropriate.

· Is well organized, prioritizes tasks and uses time productively; plans and organizes work, coordinates with others, establishes appropriate priorities.

· Completes tasks in a timely fashion or as designated by timeline.

Personal Skills:

This individual must be a professional, possess a positive attitude, be a team player, highly motivated, adaptable to change, create efficient work patterns through organization, pay special attention to detail, demonstrate strong customer service/ communication skills with patients, doctors, managers and co-workers, computer literate, multi-task oriented and possess values and beliefs that are in accordance with the practice’s core values.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Customer service: 5 years (Preferred)
• Medical terminology: 5 years (Preferred)
• Medical collection: 5 years (Preferred)

Work Location: One location

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