MISSION STATEMENT
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

SHIFT
Monday - Friday | 8 hour shifts | Times vary between 7 a.m. - 5 p.m.

SUMMARY
The primary purpose of the Patient Services Coordinator is to provide and coordinate all tasks associated with patient services. The Patient Services Coordinator impacts patient care services throughout MDACC.

CORE VALUES
Caring Behaviors

• Courtesy: Is respectful and courteous to each other at all times
• Friendliness/Teamwork: Promotes and rewards teamwork and inclusiveness; Is sensitive to the concerns of our patients and our co-workers

Integrity Behaviors

• Reliability: Communicates frequently, honestly and openly
• Accountability: Holds self and others accountable for practicing our values
• Safety: Notices a safety concern and brings it to someone's attention; Models safe behaviors (wears badge, washes hands, keeps work area clean and orderly)

Discovery Behaviors

• Responsiveness: By his/her actions, creates an environment of trust; Encourages learning, creativity and new ideas
• Personal Leadership/Self-Initiative: Helps others to identify and solve problems; Seeks personal growth and enables others to do so

KEY FUNCTIONS

1. Patient Interaction:
a. Greets, orients and answers questions.
b. Advises patients and family members of available services.
c. Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments. d. Confirms clinic appointments in accordance with identified unit protocol(s).
2. Communication with patients and multidisciplinary teams:
a. Transcribe and coordinate physician orders.
b. Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas.
3. Record Maintenance:
a. Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.
b. Updates relevant patient information in order to maintain an accurate patient record. c. Responsible for the security and confidentiality of patient information at all times.
d. Handles and processes a complex and varied series of documents and situations.
4. Financial Activities:
a. Reviews and reconciles patient charge documents in accordance with established departmental processes.
b. Enters technical charges as needed.
c. May collect and reconcile cash payments as needed.
d. Identifies and initiates the prepayment and financial counseling as appropriate.
5. Work environment:
a. Assist in maintaining a safe environment for patients, co-workers, and visitors.

CORE COMPETENCIES

• IC- Team with Others:

o Encourage collaboration and input from all team members;
o Value the contributions of all team members; and o Balance individual and team goals

• IC- Self-Motivation:

o Set high standards of performance;
o Pursue goals with energy and persistence; and o Drive for results and achievement.

• IC- Oral Communication:

o Express ideas clearly and concisely in groups and one-to-one conversations; and o Create an environment with open channels of communication.

• IC-Self-Adaptability:

o Work in situations involving uncertainty, shifting priorities, and rapid change;
o Deal constructively with mistakes and setbacks;
o Demonstrate flexibility.

• TC-Professionalism:

o Employee demonstrates commitment to collaborative professional relationships with physicians and all members of the heath care team;
o Employee demonstrates a high level of responsibility, ethical practice, sensitivity to a diverse patient population and adherence to legal and regulatory requirements;
o Employee demonstrates a commitment to excellence (i.e. proper hand washing practices) and on
going professional development.

• TC-Equipment Usage & Safety Preparedness:

o Employee maintains expectations for safety preparedness, including but not limited to: Orientation to new equipment, Employee Education Event, CPR training, fire drills

Required education: High school diploma or equivalent.
Required experience: Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.

Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 157865
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 36,500
• Midpoint Salary: US Dollar (USD) 45,500
• Maximum Salary : US Dollar (USD) 54,500
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No
• Science Jobs: No

#LI-Onsite