People Operations Coordinator Job at Small Door Veterinary
Small Door Veterinary New York, NY
Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2020, followed by multiple practices in the city and Brooklyn. Small Door continues to scale in 2023 by opening additional NYC locations and in markets across the northeast including Boston and Washington DC.
This is the fifth company that Small Door's founders have been involved in building. In building Small Door, they partnered with the people responsible for beloved consumer experiences like Warby Parker and Sweetgreen, in addition to healthcare innovators such as One Medical, CityMD and Flatiron Health. Small Door has raised $40 million from Lerer Hippeau, Primary Ventures, Brand Foundry, Toba Capital, and Pentland Group. The broader management team brings experience from JustWorks, Casper, One Medical, Soulcycle, Warby Parker, Sweetgreen, The Wing, Gilt Groupe, Lightspeed, and Outbrain.
The People Ops Coordinator will provide support to Small Door's People Ops team and employees, assisting with onboarding, clinical licensure, maintaining employee records, and providing administrative support to all employees. This role is critical in executing all People team-related processes and programs. You will be working collaboratively with other People Ops team members.
What you'll do
- Work closely with our Talent team, IT Manager and hiring managers to execute a seamless onboarding experience, including communication with new hires, account creation, I-9 verification, training schedules, uniform provisioning, and more
- Process confidential employee information including new hire paperwork, pay and job changes, leave requests, data changes, and terminations
- Coordinate new hire orientation training days, from scheduling with training facilitators to making sure new hires are logged in on zoom for training
- Maintain Human Resource Information Systems (HRIS) records, ensuring data accuracy through self-audits and reports
- Support our medical teams around booking and tracking Continuing Education
- Maintain clinical licensure for our Doctor and Nurse teams, including supporting new team members to transfer or obtain licenses and overseeing renewals
- Maintain Doctor and Nurse memberships by updating our team rosters with VINGRAM, VETgirl, AAHA, and more
- Submit workers compensation claims and assist employees in this process
- Support employees with employment verification requests
- Execute all related administrative work for team members going on leave (e.g submitting claims for STD and NYPFL, parental leave planning, etc.)
- Respond to internal and external HR related inquiries or requests
- Develop a collaborative and responsive relationship with employees at every level of the organization
Who you are
- 1+ year experience in HR/People Operations
- Exceptional organizational skills with outstanding attention to detail
- Customer service mindset, with a desire to provide an exceptional level of support to our teams
- A high level of time management, accountability, and prioritization skills
- Ability to work in a fast-paced environment and balance many moving pieces
- Ability to problem solve and be solution-oriented
- Strong experience and capability in email, Google Suite, Slack, MS Office, and related tools
- Experience with an HRIS (preferred) or other database systems;
- (Bonus) Proven success in an early stage and/or high growth environment
What you'll get
- Competitive salary
- Equity ownership
- Health, dental + vision insurance
- 401K (plus 4% company match)
- Upward mobility and growth opportunities
- Generous paid-time off, parental leave, and company wide holidays
- CitiBike membership, HealthAdvocate membership, One Medical membership, WageWorks commuter benefits, subsidized Class Pass membership
- Discounted veterinary care for your loved ones
- Growth opportunities
- An opportunity to make a real impact on the people around you
- A collaborative group of people who live our core values and have your back
New York Pay Range
Come join Small Door!
Small Door is proudly a public benefit corporation and a certified B Corp. We are committed to creating a diverse, inclusive and equitable workplace. We strive to build a culture where employees can be their fullest selves and their individual contributions are valued.
Folx who are queer, trans, non-binary, Black, Indigenous, people of color, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression and/or are underrepresented in the industry are encouraged to apply.
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