Arlington/Roe, a family-owned property/casualty wholesaler and managing general agency since 1964, has an outstanding opportunity for a Production Support Technician at our Indianapolis office.

Arlington/Roe has over 200 employees located predominately throughout the Midwest. We are a sales and customer service insurance organization that operates with the utmost integrity. A national leader in the wholesale/managing general agency arena, our company is respected and valued by the insurance agents we serve and insurance carriers we represent.

Summary Job Statement:

Due to our growth, we are seeking a Production Support Technician to support our underwriting and brokerage teams. This position offers a variety of functions that cover a lot of the insurance sector. The incumbent will learn transferable skills that will enable them to eventually move into other areas of insurance. Our organization believes in promoting from within. This could be an excellent entry point to more opportunities. Those who show a strong desire to learn, the initiative to take on additional responsibilities, and show themselves to be extremely versatile will have the best chance of success. This position can be full-time or part-time. This position is based at our corporate headquarters in Indianapolis, Indiana.

Education:

High School Diploma is required.

Qualifications:

• Proficient with Microsoft Word, Excel, Outlook, computers, data processing and other software programs
• Strong interpersonal skills
• Customer service oriented
• Ability to prioritize tasks while staying focused on several projects simultaneously
• Must be organized with excellent time management skills and demonstrate exceptional attention to detail
• Ability to work independently and effectively without close supervision in a professional team environment
• Ability to maintain harmonious working relationships with colleagues
• Consistent demonstration of solid professional judgement
• Excellent oral/written communication skills
• Ability to use forward-thinking approaches in solving problems

Essential Functions:

• Serve as a backup to our receptionist - transferring calls to the appropriate associate/department and greeting guests in a friendly/inviting manner
• Sorting, scanning, and indexing mail for multiple departments.
• Create electronic files in our agency management system
• Perform data processing related duties
• Distribute electronically policies, endorsements, cancellations, and reinstatements from multiple carrier systems
• Report claims to our carriers
• Process and invoice policies, endorsements, and cancellations
• Assist underwriting departments with processing inspections
• Partake in workplace training to expand industry knowledge
• Participate in workflow process reviews and provide feedback to management
• Perform other duties as assigned
• The above statements are intended to describe the general nature and level of work being performed by the individual assigned to this position. They are not intended to be an extensive list of all responsibilities, skills, efforts or working conditions associated with the job.

For more information about Arlington/Roe, please visit our website at www.arlingtonroe.com.

Arlington/Roe is an Equal Opportunity Employer.

Arlington/Roe participates in E-Verify.