Agency Summary

Friendship Shelter is a non-profit homeless services agency founded in 1988 and dedicated to ending homelessness in South Orange County, one person at a time. Friendship Shelter operates a full spectrum of services to end homelessness, including street outreach, emergency shelter, housing navigation, financial assistance, and permanent housing with supportive services. We believe in a housing-first and harm-reduction approach and value the unique experience of each client we serve. All of our programs employ trauma-informed principles and are housing-focused, low-barrier and client-centered. We are committed to diversity in our workforce and endeavor to create a work experience that is inclusive, meaningful, and effective at ending homelessness.

Position Summary

The Bridge Housing Program Manager is responsible for overseeing the Bridge Housing Program, a 30-bed homeless shelter for unaccompanied adults. The Bridge Housing Program Manager leads a team of direct service staff, ensuring that services and operations are safe, equitable, housing-focused, and in line with agency values. This position will serve as a member of the Operations Leadership team.

Job Duties:

Program Management and Oversight:

• Manage the performance of the Bridge Housing Program (BHP), ensuring progress towards required program outcomes and all contract obligations are met.
• Ensure that all BHP participants have a viable housing plan and that the shelter’s daily activities support housing resolution.
• Ensure the shelter is safe, clean, and meets agency standards.
• Create strategies to achieve performance outcomes and monitor progress.
• Maintain current policies and procedures, forms, and other relevant program materials for clear and consistent program delivery.
• Respond to program crises, grievances, and critical incidents, ensuring all agency protocols are followed, and appropriate documentation is completed.
• Manage the program budget, follow all agency and contract requirements for spending, and provide all required documentation.
• Prepare weekly and monthly reporting as required by contracts or senior leadership.
• Participate in all program and contract meetings as requested.
• Ensure that all BHP data is entered into required databases (Such as HMIS & CalOptima Connect) while adhering to established data quality standards.

Provide direct supervision to the BHP team:

• Manage direct report employee activity, including policy compliance, recruiting, hiring, training, and performance management.
• Directly supervise the Shelter Operations Supervisor to ensure that all BHP Guest Advocates are hired, trained, supported, and working as a cohesive part of the BHP team.
• Model and promote a staff culture that is housing-focused, low-barrier, client-centered, collaborative, and welcoming while ensuring that client interactions occur in a supportive, non-judgmental way that aligns with Housing First and Harm Reduction practices.
• Create and maintain positive, cooperative relationships with staff, partnering agencies, and community volunteers who provide services and support to the program.

Supervisory Responsibilities

Direct Reports

​​- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources​

Indirect Reports

​​- May delegate work of others and provide guidance, direction and mentoring to indirect reports​

Driving Requirements

- Driving is an essential duty or function of this job.

- Drive up to 25 ​%​

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job.

• Supervising experience, including delegating responsibility, training, and evaluating performance
• Experience working with individuals with severe and persistent mental illness, substance use disorders, or disabling conditions.
• Must have a valid driver’s license and vehicle with valid registration and insurance.
• Desire to be a part of a team passionately committed to ending homelessness.

Skills, Knowledge, and Abilities

• Understanding of and commitment to Client-Centered, Housing First, and Harm Reduction models of service delivery.
• Supervising skills, including delegating responsibility, training, and evaluating performance.
• Demonstrated effectiveness as a leader capable of influencing and motivating others to succeed toward a common goal.
• Knowledge and experience with coordination of health and social services, especially Medi-Cal or CalAIM related resources.
• Well organized, detail-oriented, and able to handle a fast-paced work environment.
• Ability to understand and comply with policies and procedures, as well as the ability to create and implement policies and procedures.
• Adaptable to change.
• Ability to work independently.
• Conflict management skills.
• Decision-making skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to exercise good judgment and discretion in handling confidential matters.
• Basic computer skills, including Microsoft Word, PowerPoint, Excel, Teams, Outlook, and web browsers

Environmental & Physical Requirements

Shelter / Non-Sedentary Requirements

The employee must be able to perform the essential functions of the job. Work will be performed in shared spaces within the shelter environment and may involve interaction with shelter guests. Typically requires the ability to spend 66%+ hours each workday doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May require the ability to lift and/or push up to 25 pounds 33% - 66% of the time.

Additional Information Regarding Friendship Shelter Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, employees must always record all time worked for our company (which includes but is not limited to on-site work time at a shelter, office, or other work location; required waiting time; administrative time; and work-related travel time).

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

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