Position Information

Payroll Title: Public Education Specialist 2

UC Job Code: 4167

Job Open Date: 2/28/2023

Application Review Begins: 3/15/2023; open until filled

Department Code (Name): UNEX - Professional and Continuing Education

Percentage of Time: 100%

Union Code: 99 - Non-Represented

Working Days/Hours: M - F; 8am - 5pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement: Hybrid after probationary period

Special Instructions

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement

UCSB Extension, now known as Professional and Continuing Education, is an agile, self-supported UCSB Department offering professional courses and certificate programs to over 3000 students per year. We provide coursework on essential skills and expertise to compete in today's job market to all local and non-local students and professionals, corporate training and executive education. Our Open University program provides a gateway to the wealth of UCSB courses to all community members. Our International Programs enable visiting scholars and professionals from all over the world to experience the outstanding research and instruction at our top-rated University. #LI-KA1

Benefits of Belonging

Brief Summary of Job Duties

Under the general supervision of the Sr. Program Manager, is responsible for assisting the Sr. Program Manager in planning, implementing, and managing a viable, fee-supported continuing education program of new and existing courses and certificate programs in both domestic and international education program areas of Extension, especially those which are conducted via online and hybrid platforms. In addition, coordinates the review, issuance, processing, and enforcement of contracts relevant to the courses, instructors, and meeting locations, including recruitment, hiring, and retention of instructors and classroom venues. Works with the Sr. Program Manager and Extension finance staff to develop and oversee program and course budgets. Coordinates with Extension program support and marketing staff to draft course titles and descriptions, including securing the approval of new Extension courses. Communicates and coordinates course schedules, syllabi, assigned reading materials and other audio-visual, equipment, and classroom facility needs with Extension program support staff. Suggests marketing/promotion strategies to Extension marketing staff. Works with Extension student services staff to answer certificate, course, and program questions and to resolve any problems related to them. Works with the Sr. Program Manager and cooperatively with local chapters and representatives of international, national, or regional professional institutions and organizations to develop standards and co-sponsorship arrangements that satisfy the needs of professionals working in related fields and with government, state, and private agencies pertaining to the goal of developing and implementing appropriate continuing education programs. Works closely with the Sr. Program Manager to manage the day-to-day operations associated with existing programs and courses and assists as needed with conferences and special programs, and interfaces with students, both domestic and international, administrative staff and its support units to prevent and resolve problems related to course offerings, and oversees the general administration of assigned programs.

Required Qualifications

• Bachelor's Degree or equivalent training and/or experience
• 1-3 years experience in program management or customer support and outreach.
• Demonstrated, excellent interpersonal and writing skills for collegial and professional exchanges with diverse audiences including students, parents of students, faculty, and staff.
• Possess Service orientation, active listening, and critical thinking.
• Demonstrated ability to function effectively as a member of a team as well as independently, and to execute numerous tasks with demanding time frames.
• Solid knowledge of Zoom software.
• Experience with Customer Relationship Management (CRM) software and / or ticketing system.

Preferred Qualifications

• 1-3 years experience in management, marketing, and business processes
• 1-3 years experience with program development and academic advising
• Solid knowledge of PaCE business processes including: Course/ program development from conception to implementation; Marketing strategies; Procurement (contracts and purchasing); Onboarding of instructors; Client support (students, instructors, agencies); Client/student retention strategies; Program budgeting.
• Solid knowledge of Destiny One student lifecycle management software.

Special Conditions of Employment

• Satisfactory conviction history background check.
• UCSB is a Tobacco-Free environment.

Job Functions/Percentage of Time/Duties

70% Program Management & Administration :

• Analyzes the strengths and weaknesses of existing programs and makes recommendations to ensure their continued success.
• Works with Extension Marketing staff to establish and fulfill the strategic needs of programs.
• Works with Extension Program Support staff to establish course schedules, locations, audiovisual needs, coordinate textbook ordering and the production of other course materials, including instructor syllabi and reading lists, that meet Extension policies, procedures, and deadlines.
• Reviews course and instructor evaluations and addresses areas which are in need of improvement.
• Recruits, hires, and oversees the on-boarding of qualified instructors.
• Communicates changes and ensures instructor compliance with relevant Extension and University mandated policies & procedures.
• Ensures that instructor compensation, and expenses are processed in a timely manner, and in conformance with Extension policies and procedures, including ensuring entry of correct data in the central Extension database.
• Tracks, reviews, and properly identifies all course and program-related revenue and expenses.
• Works with Extension Student Service staff to counsel students regarding courses and other assigned academic programs and certificates.
• Interfaces and coordinates with Extension administrative and off-campus staff to prevent and resolve logistical and student service problems and issues related to instructors, students, and academic programming.

25% New Program Planning & Development :

• Researches demographics, statistical information, website data, and other viable sources of information to determine new and existing Extension four county (Kern; San Luis Obispo; Santa Barbara; and Ventura Counties) service area needs in continuing education programming.
• Monitors other private and public schools and universities for similar or competitive programs that could directly affect the market base.
• Presents information and models and works with Extension Marketing staff to suggest marketing strategies for developing and implementing new certificates and other academic programs that target and reach new audiences.
• Works with the Sr. Program Manager to recruit advisory councils for assistance in program development and coordinates meetings as needed to develop specific directions for new programs.
• Works with Extension Finance staff to develop program budgets and establish course fees that result in profitable programs that adhere to Extension and campus policies and procedures.
• Coordinates with international, national, and regional organizations to ensure certificate and other continuing education standards meet requirements and works with these organizations on co-sponsorship arrangements.
• Recruits and hires instructors and works with Extension Finance staff to issue and enforce contracts that adhere to Extension, campus, and university policies and procedures.

5% Other General Duties :

• Working as a team member, provides input regarding facilitating and expanding assigned academic programs and integrating these programs, whenever possible, with other Extension continuing education programs and audiences.
• Attends meetings and engages in other activities in coordination with Extension business and strategic planning.

• 
  UC Santa Barbara COVID-19 Information

• University of California Policy on Vaccinations – With Interim Amendments

• August 5, 2021 California Department of Public Health (CDPH) Order (Heath Care Worker Vaccine Requirement)

• 
  Covered Individuals: A Covered Individual includes anyone designated as Personnel, Students, or Trainees under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Reasonable Accommodations

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