Project Manager (Project Management/Physical Security/Cabling) - So Cal

WORK FROM HOME/HYBRID REMOTE OPTIONS AVAILABLE!

The Project Manager establishes and maintains positive working relationships with assigned accounts and serves as the primary contact between AMS.NET and the customer during the installation phase of projects. They also assist the PMO Manager as needed and mentor other Project Manager Team Members and Coordinators. Ideal candidates will have a minimum of three years in alarm/security type installation. Experience in the physical security industry, with expertise in the areas of surveillance, access control, and intrusion systems is a plus.

Duties/Responsibilities:

1. Provides overall project direction.

2. Acts as primary contact between customer and AMS.NET.

3. Manage and oversee the implementation of physical security projects from initiation to closure.

4. Coordinates and interacts with sales and installation teams and individuals to acquire resources, coordinate schedules and ensure smooth installations.

5. Utilizes AMS.NET project tools to develop full-scale project plans.

6. Defines project objectives and sets project timelines.

7. Oversees quality control throughout project life cycle.

8. Communicates project expectations, answers questions, researches and resolves operational problems experienced by the customer while using a consultative approach with every customer interaction.

9. Focuses on being a strategic resource by assisting with all client and system implementation issues.

10. Maintains a high level of customer satisfaction by listening effectively, following up on customer inquiries and providing quality end-user and train-the-trainer training.

11. Maintains up-to-date documentation during installation process and archives all related documentation after installations have been completed.

12. Mentors Project Managers and Project Coordinators.

13. Evaluates and documents lessons learned at the completion of the project, ensuring compliance and standards are met.

14. Assists PMO Manager in developing best practices and tools for project execution.

Skills/Qualifications:

1. Strong verbal and written communication skills.

2. Proven customer service skills including the ability to establish, maintain and expand positive working relationships with both internal and external customers. This includes dealing with complaints, solving problems and responding to general inquiries.

3. Excellent telephone skills including the ability to skillfully participate in conference calls with both internal and external customers. This requires good listening skills, speaking with courtesy, demonstrating empathy and providing accurate information.

4. Thorough knowledge of all relevant operational processes and procedures, company products and services.

5. Proficient in using all relevant computer programs to research customer issues, pull reports, troubleshoot technical issues, etc. These programs include Salesforce, Share Point and the Microsoft Office Suite programs.

6. Strong analytical and problem-solving skills.

7. Ability to manage multiple tasks or projects and meet deadlines simultaneously with minimal supervision.

8. Ability to Learn, understand and apply new technologies.

9. Ability to effectively manage time, prioritize and execute tasks in a high-pressure environment.

Education and Experience:

• Bachelor’s degree or equivalent experience required
• Ideal candidates will have a minimum of three years in alarm/security type installation. Experience in the physical security industry, with expertise in the areas of surveillance, access control, and intrusion systems is a plus.

Certifications:

• PMP Certification desired
• Security/Alarms

Special Physical Demands:

• Ability to lift a minimum of 20 lbs

Job Requirements:

• Travel into all of our regions required
• Valid California driver’s license
• Good driving record
• Automobile and insurance
• Pre-employment background check

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Anaheim, CA 92806: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a minimum of three years' experience in alarm/security type installation?

Education:

• Bachelor's (Preferred)

Experience:

• Project management: 3 years (Required)

Work Location: Hybrid remote in Anaheim, CA 92806

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