• Please note: Must be fully vaccinated against COVID-19 and be able to show proof.

Easterseals values diversity and believes in motivating employees to do their very best. This is accomplished through a stimulating and challenging work environment that encourages innovation and supports state-of-the-art evidence-based practice models to better support our mission. Our Outpatient Therapist role includes ongoing training, professional development opportunities, offering a competitive and comprehensive salary and benefits package.

• Demonstrates the ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
• Provides outstanding customer service.
• Checks consumers in for scheduled appointments.
• Collects co-pays and verifies insurance information. Verifies insurance benefits enter/scans insurance, helps ensure the insurance information in the Electronic Medical Record (EMR) is accurate and acts as a liaison between individuals served, staff, and the billing department assisting with the insurance verification process.
• Collects and logs payments, copays, utilizing credit card machines in accordance with ESM cash procedures. Enters 3 party insurance information into the Electronic Health Record.
• Provides information and refers consumers to the appropriate parties and performs related customer service activities representing the program to the general public.
• Updates the appointment status of consumers in the Electronic Health Record.
• Answers both general and specific inquiries regarding departmental procedures, some of which may require detailed interpretation of departmental policies and procedures.
• Operates a variety of office machines, such as personal computers, typewriters, adding machines, and calculators.
• Ensures that paperwork is maintained in accordance with Medicaid and Department of Community Health guidelines, as well as Easterseals policies and procedures.
• Demonstrates knowledge of principles of trauma informed care.
• Willingness to support and assist consumers with trauma-related issues.
• Demonstrates the ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
• Provides outstanding customer service.
• Checks consumers out and manage the flow of consumers and other patrons out of doctors and administrative offices.
• May collect copays as appropriate.

High school Diploma/GED required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)