Regional Director of Haus'pitality Job at Gravity Haus Aspen, LLC
Gravity Haus is an inclusive community that enables an active lifestyle – the seamless merging of work, play, and outdoor adventures. We believe in asking three questions:
Is it good for you?
Is it good for the planet?
Is it an amazing experience?
Based in the heart of the Rocky Mountains, with properties in Breckenridge, Vail, Steamboat, Truckee-Tahoe, Winter Park and more to come, we’re enabling world-class experiences for the modern adventurer, specializing in uniquely designed guest rooms, functional co-working spaces, holistic training and recovery programs, and thoughtfully crafted food and beverage offerings – all curated with a focus on sustainability, connections with nature, and our unique brand of “haus-pitality.”
That’s where you come in.
This position will oversee all Gravity Haus Operations. Therefore the position is remote, but with expected travel to the various locations, residing in Colorado is preferred and ideally in relatively close proximity to one of our current operational locations (Steamboat, Vail, Breckenridge, Winter Park, or Aspen.)
Job Summary
The Gravity Haus Regional Director of Hauspitality is responsible for managing the overall operation and presence of Gravity Haus within multiple locations. This position is directly responsible for the operational integrity and financial performance of all activities on-premise at the locations. This includes supporting and guiding hiring and retaining colleagues, training, maintenance of the property, guest service, food and beverage oversight and overall financial performance. The correct candidate must have a “can-do” approach and is responsible for the overall administration and success of operations. This position will directly oversee multiple properties.
The Regional Director of Hauspitality will be responsible for supporting growth, development, budgeting, forecasting, marketing and revenue targets in all areas of the hotel operations and Food and Beverage.
This role will support strategy in driving local membership growth & retention, Haus service, local event development and overall employee/member/guest satisfaction.
The Regional Director of Hauspitality reports directly to the VP Operations.
The ideal candidate must thrive in a challenging and fast-paced atmosphere where prioritizing and multitasking are the norm. Exceptional attention to detail and first-class organizational skills are mandatory. We are seeking a positive, outgoing, resourceful, and meticulous individual who operates like an entrepreneur, and is willing to put in the extra effort for the opportunity to grow and develop. Any Gravity Haus leader must believe in our core values and should have a passion for the outdoors, a commitment to bettering this planet, desire for enlightened hospitality, and a driving quest for amazing experiences.
Job Description
The Gravity Haus Regional Director of Hauspitality is responsible for performing and completing the following job functions to the highest standard:
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Monitor and review daily revenues, labor and monthly profit and loss statements, analyze results and take action where needed.
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Perform regular walks of the properties to make note of deficiencies and ensure corrective action is taken.
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Protect the asset with ensuring appropriate Preventative Maintenance is performed.
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Focus and drive all KPIs
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Drive topline and manage bottom line to maintain profitability and growth
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Provide hands-on leadership to execute and direct all operations with special attention to fiscal responsibility and exceptional member/guest experiences.
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Coach and develop all leaders.
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Weekly communications with your GM direct report
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Monthly visits to the properties at a minimum with team meetings while there
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Constantly seek to drive quality, systems and performance results
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Assist in positioning, marketing and lead property revenue management strategy
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Develop quality controls and KPIs quarterly and ensure all team members know
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Monitor all standards to ensure they are enforced
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Ensure you connect with your team and People and Culture regularly to review staffing needs, morale and disciplinary situations
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Control expenses responsibly
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Ensure daily operational procedures are carried out consistently and to standard of Gravity Haus.
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Actively look for ways to reduce waste and overall reduce the overall environmental impact of all operations.
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Manage oversight of project management for any construction or renovation projects
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Oversight of all member benefits and programming relating to your location: Haus Quiver,rHaus, F&B, Catering F&B and Dryland
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Strategize, manage and grow group business
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Support and grow direct bookings
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Ensure ongoing training and education monthly for team members
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Work with partners and the internal marketing team to increase the opportunities for press coverage, social media influence, and other forms of paid and unpaid marketing.
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Exhibit strong communication throughout the guests, members and community partners
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Ensure all accounting is timely and responsibly processed: vendor invoices, payroll, reimbursements, filing, copying, etc.
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Act as a professional leader of the business, culture, and community at all times.
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Assist in all areas of the operation on an as-needed basis.
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Be familiar with the entire Gravity Haus family of businesses.
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Form strong positive working relationships with management personnel.
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Performs other tasks as assigned by senior leadership.
Job Requirements
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Exceptional oral and written communication skills.
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Energetic and outgoing, with a positive attitude, driven to provide outstanding customer experiences.
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7+ years of experience in Hospitality Leadership.
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A strong appreciation and interest in outdoor recreation, health, and wellness.
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Professional appearance, demeanor, and attitude.
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Strong financial acumen.
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Development and Training of leaders
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Proven track record of providing exceptional customer service.
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Ability to adapt roles, responsibilities, priorities, and schedules effortlessly.
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Must be willing to sign NDA, non-compete, and IP agreements.
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Able to work as many hours as the business demands and be willing to maintain a flexible schedule, including nights, weekends and holidays.
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College degree preferred / work experience considered.
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Experience in fast-pacedp environment required,
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Excellent organizational and communication skills.
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Ability to meet tight deadlines and prioritize time.
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Detail oriented, organized and is able to meet specific deadlines.
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Has the ability to act independently
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Must be proficient with MS Office/Google equivalent products.
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Time management and problem solving skills
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Self-motivated, well organized, and goal-oriented
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Deliver on profitability
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Think like an entrepreneur and demonstrate strong leadership skills
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Adapt to local culture and expectations, immerse in the community
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Strong EQ
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Build strong relationships in the community
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The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the business
What We Can Offer You:
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Competitive compensation, consisting of an salary range of $125,000-$145,000 (depending on experience) -
Medical, dental, and vision insurance including a company contribution of $4,960 annually. Voluntary FSA and HSA spending account contribution. Voluntary supplemental insurance including Life and AD&D, Aflac, Metlife, Farmers Home & Auto, Legal, Pet, and Disability.
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401(k) program with 50% employer match up to 6%.
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Progressive “take what you need” discretionary time off policy.
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Flexibility to work from wherever you work best.
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Paid Parental leave program.
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Support for professional development opportunities.
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A complimentary All-In Family Membership with access to all Gravity Haus membership benefits, including discounted stays at our properties and hotel partners, a Dryland Fitness & Spa membership, and access to premium outdoor gear from top brands through Haus Quiver
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40% off Gravity Haus Food & Non-alcoholic beverages
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40% Gravity Haus Spa services
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40% off Gravity Haus personal training
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Annual executive off-sites at our properties, consisting of fun outdoor activities
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Annual employee complimentary hotel nights increasing with tenureship.
This role comes with a high degree of flexibility, with the ability to work from any location but being based in Colorado is preferred. However, given the nature of the role, you’ll be expected to visit properties regularly to connect with team members and ensure they are feeling supported, assess service quality and engagement levels, and execute training.
Gravity Haus is an Equal Opportunity Employer committed to building a diverse team and inclusive work environment. Our mission includes enabling access to the outdoors for all. We welcome and encourage candidates from historically marginalized communities to apply.
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