Remote Customer Service Representative Job at CCC
About CCC
CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 30,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.
Our advanced capabilities in AI, IoT, telematics, blockchain, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy’s digital transformation.
At CCC, our mission is to keep people’s lives moving forward when it matters most. Diversity of experience and perspective are key to our pursuit so we can deliver a future of possibilities for our customers. Find out more about CCC Intelligent Solutions by visiting cccis.com.
.Job Description Summary
This position involves the handling of inbound telephone calls and data entry of vehicle information on potential total loss insurance claims. In this role, individuals will work primarily with Claims Adjusters from the nation's top insurers. Initial onboarding and training will be remote, with the option to remain remote post-training or to transition into our Sioux Falls, South Dakota, office, dependent upon vaccination status, while adhering to CDC guidelines during the pandemic. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $17.00 per hour, with the ability to earn more! - Hit your monthly incentive goal! Earn up to $300 extra per month and up to 4 hours of extra Paid Time Off! - Clear career path with promotional opportunities with pay increases available within 6 months dependent upon performance. - Company culture that rewards employees for putting in the extra effort! Extra prizes and gifts are given away throughout the year! - Annual company bonus of up to 7% based on performance. This opportunity requires no selling or collections and benefits available from day one! Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores. About the company’s Commitment to its employees: CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals. CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available. CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. Each team member plays an important role in the company’s success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms – underscoring the value CCC places on its employees.
Job Duties
Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
Ensure that all vehicle information is entered into the system completely and accurately
Communicate the vehicle value from the database to the caller
Forward calls on vehicles that require additional research to respective departments
Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards.
Adhere to attendance, production, quality and other metric standards
Qualifications
No prior insurance or automotive experience is required, as we will train individuals with a desire to learn and develop
High school diploma or equivalent
1-2 years prior customer service experience required
Strong verbal and written communication skills
Self-motivated
Attention to detail
Exceptional organization skills with attention to detail
Possess a positive attitude and desire to provide outstanding customer service
Strong technical aptitude
Ability to work independently
Quiet and professional home work environment free of distractions
High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 20 mbps download and 10 mbps upload)
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.