Remote Customer Service Representative Job at Shared Services Center- Tucson
This is a remote position.
ESSENTIAL JOB FUNCTIONS:
- Handles patient’s calls professionally with dignity and respect. Responds to telephone inquiries within (24) hours of the following scheduled work day in a manner that addresses the needs of the caller.
- Obtains all required billing information and completes all system modification required to ensure accurate billing on accounts.
- Active in collections of accounts, coordinating time payments and evaluating financial means.
- Clearly documents conversation with internal /external customer and action taken on accounts.
- Researches all incoming bankruptcy notices for appropriate handling and notifies agencies as applicable.
- Handles all address corrections immediately and modifies all required systems and accounts.
- Completes incoming correspondence, including calling the patient, documenting and resolution.
- Performs routine assignments independently and diffuses difficult situations without supervisor/manager intervention.
- Displays competency in health care billing requirement/follow up. Maintains current knowledge regarding assigned/related area by keeping up to date on communication, newsletters and resources.
- Displays competency in the use of department equipment, all computer software, fax, telephones and copy machine.
EDUCATION, SKILLS & EXPERIENCE
- High School graduate or equivalent
- Two (2) years Hospital/Physician Business office experience to include knowledge of collections, EOB processing, and billing.
Education
Required
- High School or better
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