About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
The Senior Lead Program Manager is a strategic position within the Business Operations team for the Customer Success, Marketing and Comms organization. The Sr. Lead Program Manager is responsible for developing plans and managing implementation activities for large complex projects and programs that improve profitability, reduce costs, streamline operations, or enhance service to the Lumen business and customers. Collaborate with cross-functional business and technology development teams to solve problems and implement new solutions, while building trust and loyalty across the teams.
The Main Responsibilities
- Responsible for building and maintaining business relationships, which includes working with all levels and organizations
- Manages or leads stakeholders to determine program objectives and execute on deliverables, progress, risk/issue management, scope and timing; works with cross-functional groups from Operations, Finance, IT, etc.
- Anticipates and actively seeks opportunities to transform the business, eliminate costs through these efforts, make solution recommendations, and provide consistent feedback on improvement opportunities related to current business process.
- Responsible for identifying and coordinating resource needs within multiple departments and lines of business.
- Gathers input from various team leads and SMEs to create and validate comprehensive requirements, rollout plans and test plans for their initiatives.
- Ability to quickly understand technical aspects of operational products/services, both from a functionality perspective as well as from an operations/set up perspective and be able to articulate them to a less technical audience.
- Identify/analyze process risks and inefficiencies; actively seeks opportunities to transform the business and eliminate costs through these efforts.
- Ability to quickly understand technical aspects of operational products/services, both from a functionality perspective as well as from an operations/set up perspective and be able to articulate them to a less technical audience.
What We Look For in a Candidate
- Bachelor’s degree or equivalent education and 6+ years related experience
- Experience leading complex projects and/or technology programs in the technology industry
Excellent written and verbal communication skills, and presentation skills- Ability to work well under pressure and manage time effectively, in a constantly changing environment
- Ability to communicate effectively across all levels of the organization
- Ability to take initiative to develop new strategies and outside-the-box ideas
Preferred Qualifications
- Formal recognized project and/or Agile certification requirements (e.g. CPO, CSM, PMI, PMP)
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 327531
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
85230
189360
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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