About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

US and Canada- Remote

Are you interested in working with the 3rd top player in the BPO (Business Process Outsourcing) space? Keep reading.

Are you advanced in your Procurement career in managing spend in HR, IT, and Facilities and have COUPA experience? Apply, we want to talk to you.

If you have implemented and rolled-out COUPA- Apply and a high-five is coming your way!

You Will

In this role, you will join our Global Procurement team and lead North America and Canada spend across multiple categories such as (Finance, HR, Marketing, Facilities, and related services). As a Senior Procurement Manager you will be accountable for end-end sourcing and contracting and managing a small procurement team.

• You will lead the sourcing and contract award process for Corporate Services, Finance, Human Resources, Marketing, Facilities, and related spending categories.
• Develop regional sourcing strategies for North America and Canada to deliver against business objectives for internal clients.
• Proactively identify (through analysis and business unit partnerships), develop, and execute on sourcing opportunities driving cost savings, cost avoidance, risk reduction, enhanced business outcomes, and process improvements.
• Develop outstanding relationships with key stakeholders, manage their requests, and assist in meeting current and future business and category needs
• Lead negotiations with new or potential suppliers, as well as current suppliers (for renewals); negotiations including pricing and commercial terms as well as legal terms, working with our legal team.
• Establish trusting relationships with senior-level leadership and internal business partners; building a robust understanding of strategic business direction, requirements, and priorities across spend categories.
• Evaluate supplier core competencies and competitive positioning using industry cost models and benchmarking analysis; leveraging key insights to inform and support the category strategy development process.
• Manage the fundamentals of sourcing and supplier engagement activities including RFx, spend pattern analysis, contract analysis, bid evaluation, negotiations, and supplier consolidation.
• Prepare and coordinate business reviews with stakeholders to review vendor performance, future opportunities, and/or challenges on a quarterly basis.
• Embrace fact-based decision-making; leverage and/or integrate market or benchmark data, spend analytics, and cost modeling.
• Manage preferred provider relationships; develops plans with providers that support business goals and strategies and drive continuous improvement.
• Develop performance-based scorecards and monitors, document, and evaluates supplier performance
• Lead the resolution of disputes with suppliers.

You Have

• 5+ years of indirect strategic sourcing experience with strong Subject Matter Proficiency within the Corporate Services, HR, and Finance business areas.
• Experience in managing a small team.
• Must have Coupa- Procure-to-Pay system experience.
• Bachelor's degree in Finance/Accounting or Business Administration; an MBA would be a plus.
• Tenacious negotiator skills with proven experience in setting negotiation strategies and conducting negotiations.
• Strong ability to conduct eSourcing events (RFxs, Auctions, etc) with minimal guidance.
• Knowledge of eSourcing and Spend Analytics is a plus.
• Expert-level financial and analytical skills; embraces fact-based decision-making while leveraging market or benchmark data, spend analytics, and cost modeling.
• Proven ability to collaborate with stakeholders and maintain successful working relationships with business leaders.
• High degree of personal gravitas and ability to lead meetings, keep them on track, and take actions to closure.
• Extremely customer-focused, taking the time to understand the needs of the business.
• Ability to manage multiple simultaneous projects requiring frequent communication, organization, time management, and problem-solving skills.
• Excellent communication skills, including written, verbal and presentation skills; comfortable and credible with both internal stakeholders and external audiences.
• Passionate self-starter with the highest level of integrity and ethical standards.

Our Perks

Competitive salaries, benefits, 401K contribution matching and paid time off.
Onsite and remote work at home available (depending on the market).
Growth opportunities through various development programs.
Employee discounts.
Excellent work culture.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.