Service Desk Tech

Are you ready to break free of the mundane?

• Seeking a clear path to grow?
• Seeking a career with purpose, that will bring value to the community, people, and organizations?
• Giving the opportunity to continuously innovate? Where you can be part of a company that knows developing an amazing team makes all the difference, where each day brings a new challenge?

Look no further!

We are looking for a Service Desk Tech to help us achieve our goal of delivering technology tactics and results to drive businesses forward. To deliver, we need employees with positive attitudes who are effective, sociable, intelligent, and groundbreaking. We drive our employees to be the best by investing in them. You will be offered the opportunity to advance and receive the tools to do so. We value success, while understanding the importance of a work life balance.

Qualifications:

• Microsoft certifications are a plus
• ITIL fundamentals a plus
• Minimum of 1-2 years of experience troubleshooting Microsoft Office 365 and Office applications
• Experience with Windows Operating Systems, with an understanding of security permissions for Active Directory
• Familiarity with SharePoint and Exchange
• Strong customer service skills with an attention to detail
• Experience supporting laptop/desktop workstations and troubleshooting problems related to end-user applications and network connections
• Experience with monitoring solutions, such as Microsoft System Center Operations Manager, Solarwinds Orion, Nagios XI, or Zenoss Enterprise Management
• Experience working with ManageEngine Service Desk is a plus

Responsibilities:

• Field support calls
• Provide primarily remote technical support
• Hardware and software incident remediation
• Troubleshoot and resolve MS Azure incidents and requests
• Account provisioning/administration
• Hardware configuration/repair
• Actively manage assigned work in ticketing system, including timely and meaningful updates
• Support network printing devices
• Troubleshoot and resolve tickets for VPN and MFA issues
• Resolve network issues using understanding of IP addressing, subnetting, and TCP/IP

Achieve the requirements by deploying the following:

• Strong problem solving / troubleshooting practices
• An entrepreneur approach to business
• Being a team player and working cross-functionally to achieve results.
• Managing resources and relationships - internally and externally.
• Consistently evaluating processes - recommending changes when appropriate.
• Developing a cadence throughout organization.
• Initiating new, creative ideas.
• Having a willingness to be flexible & adapting to new paths.

Process Management - Achieve the requirements and primary accountabilities by:

• Being a team player and working cross-functionally.
• Managing resources and relationships - internally and externally.
• Consistently evaluating processes - recommending changes when appropriate.
• Communicating throughout organization.
• Initiating new, creative ideas.
• Having a willingness to be flexible - adapting to new paths.
• Able to manage multiple projects.
• Strong problem solving/troubleshooting practices.

Looking forward to getting to know you…

Job Type: Full-time

Benefits:

• Relocation assistance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ambler, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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