• Receives and completes all assigned service work orders within a specified time period, while accurately recording the water meter readings and entering pertinent notes associated with the work performed and any notable conditions at each service address into a portable laptop.

• Performs comprehensive field inspection of the water meter, register/wiring, and transmitter. Interrogates transmitter to validate proper and accurate reading match with register.

• Replaces inoperable or malfunctioning meter and/or metering equipment as required.

• Performs water flow test on meter to ensure equipment is functioning properly.

• Read maps, navigate, and follow routes in and out of metro and rural roads.

• Inspects water meter connections for leaks and replaces material as needed to repair leaks.

• Investigates customer complaints regarding such matters as high meter readings, noise, leaks, water quality, low/high water pressure, etc., escalates situation if required.

• Provides excellent customer service through effective communication and de-escalation strategies when necessary.

• Performs meter box maintenance by cleaning out dirt and debris and ensures box lid fits correctly. Reports any meter box deficiencies or service line repairs.

• Performs preventative maintenance and daily inspections of vehicle and field computer equipment for proper function and reports malfunctions or deficiencies.

• Reports on fire hydrant leaks, water main leaks and other water distribution issues in a timely manner. Reports on missing manholes covers and valve lid covers.

• Communicates to internal and external customers on how a meter and transmitter operate.

• Assists with driving a city vehicle to collect mobile electronic meter readings via select routes.

• Performs other work tasks and duties as required.

• High School Diploma or GED

• Valid North Carolina Drivers’ License

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

The City of Charlotte is a drug and alcohol-free workplace.