SunPower needs YOU as a Solar Customer Support Expert! Are you looking for a flexible work environment, a chance to grow, and an opportunity to make a difference? Then this is the role for you!

We have a training class coming up soon! This role starts with a base pay of $21 an hour plus the opportunity to work overtime.

So what will you be doing?

• Helping customers, and in turn, making a difference for the environment. We place customer satisfaction at the core of every decision.
• You will take 15-30 calls per day, assisting customers, dealers, and businesses to identify innovative solutions. We train and empower you to jump in there to recommend a path forward.
• Each customer issue is unique, you get to be creative and curious to strive toward solutions.
• You work with other SunPower teams to find resolutions. You get to problem-solve with operations, tech support, and more. You have a team of supportive people dedicated to YOUR success. You are not alone!
• You get to focus on providing technical solutions for our customers. These solutions are tough, intriguing, and FUN!
• You’ll be working in a hybrid work environment (remote for the foreseeable future) allowing you to engage in a flexible workplace.
• You will be supported! We are set up to enable your voice and success.
• And of course, there are always those one or two things outside of your day-to-day (like special projects), that help us make for a better customer experience and workplace!

Required Qualifications

• High School Diploma OR equivalent combination of education and experience
• 2+ years of customer/technical service experience
• During training and business meetings, you will be required to be on camera using your computer’s webcam
• Must have a high-speed internet connection available in your home
• Comfortable using a computer and multi-tasking in various systems, including Salesforce, to support customers
• Ability to provide clear and concise written and verbal communication to customers
• Live within the greater Phoenix area and be able to commute to our Tempe office once we’re able to return to the office.
• SunPower U.S. employees are required to be fully vaccinated for COVID-19 in order to enter a SunPower office. Employees who are not fully vaccinated, regardless of their work location, are subject to a medical surcharge until they are fully vaccinated, subject to applicable federal and state laws.

Shift Requirements

• Training will be up to 5 weeks
• Must have a distraction-free workplace
• During training, you must be available: Monday through Friday from 7 a.m. to 4 p.m. PST. Training is critical to your success, so scheduled absences are not permitted during this time.
• After training, you must be available to work an 8-hour shift between 7 a.m. and 7 p.m. PST Monday through Friday and must be available to work one weekend day between 7 a.m. and 7 p.m. PST
• You will receive your scheduled shift 2 weeks prior to graduating from training
• Shift bids are conducted quarterly

You’ll know this role is right for you if you have

• Technical aptitude and a hunger to learn more.
• An empathetic mindset to help relate to our customers, dealers, and internal teams
• Can you read the room? Can you talk to different types of people? If so, we need you!
• Get excited about solving problems? You will have the opportunity to problem-solve a variety of issues, ensuring the customer has been taken care of
• A team player, excited to work cross-functionally
• Excitement to learn new skills and change the way the world is powered!

With great work comes awesome benefits and perks

We offer a competitive compensation and benefits package which includes a semiannual bonus program.

In addition, starting on day 1, you’ll be able to take advantage of SunPower’s full benefits which include:

• Medical, vision, and dental coverage
• 401k Match
• Accrual of 3 weeks of paid time off (PTO) per year plus sick days
• 13 paid holidays -based on company needs you may work a holiday(s).
• Additional health and wellness benefits included Peloton membership, pet insurance, and more!

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location

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