Salary estimates are provided by the job posting site and not by Saddle Creek. Please apply and wage requirements/expectations can be discussed with a recruiter.

Department: Fulfillment Operations

Location: Belton, MO

Overview

The Senior Director, Fulfillment Operations will have full accountability for daily operations, customer service, leadership, safety, employee morale, and continuous improvement for a large and high-volume fulfillment center. This position will have full accountability for all financial performance results, and adherence to all company policies. This role will ensure the most efficient and effective processes are practiced while working with clients to exceed their business needs.

Responsibilities

• Provides leadership and direction for the fulfillment team
• Creates and manages the location financial budget
• Uses a collaborative approach, continuously evaluates, measures and refines processes to improve service, quality, and efficiency
• Improves customer satisfaction through building strong relationships, service levels and quality
• Incorporates LEAN practices and methodologies
• Improves employee satisfaction through improved working conditions, proactive communication and prompt reaction to concerns
• Provides strategic leadership and guidance to develop, coach and mentor staff
• Provides timely and accurate reporting and ensures accurate billing
• Works closely with onsite customer to identify and implement new solutions
• Manages value-added services which may include reverse logistics, kitting and assembly
• Manages relationships with vendors and corporate functional teams
• Ensures company procedures, policies, and culture are executed and practiced effectively
• Ensures compliance with all relevant regulatory requirements
• Maintains strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
• Demonstrates a strong understanding of systems to include WMS, CRM, OMS, TMS, etc.
• Leads and supports the implementation of new and upgraded systems as required

Qualifications

Education/Experience

• Bachelor’s Degree - preferably in Supply Chain Management, Business, Logistics, or related field
• Must possess 7-10 years of leadership experience, 5 of which must be in a multi-channel order fulfillment business environment
• Prior automation experience strongly preferred

Knowledge, Skills and Abilities

• Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM) and parcel management systems
• Demonstrates excellent team leadership
• Demonstrates a solid understanding of business financial management (budgets, profit and loss, forecasting/planning)
• Must be proficient with Microsoft Office including: Word, Excel and PowerPoint
• Demonstrates strong analytical and critical thinking skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability to perform complex business analysis and excellent decision making
• Ability to think critically about existing processes and technology solutions
• Ability to effectively present information and respond to questions from groups inside and outside of the Organization
• Ability to analyze and properly interpret policies and contracts

Success Attributes

• Builds and leads teams to achieve goals and objectives
• Effective problem solving, continuous improvement, information analysis and timely decision making
• Builds and develops strong business relationships with team, clients, and vendors
• Effectively influences and drives consensus with all stakeholders
• Adaptive leadership style that promotes collaboration, teamwork and innovation at all levels
• Ability to act and react swiftly to continuous change

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• What is your target salary range?
• Which warehouse and parcel management systems are you familiar with?

Education:

• High school or equivalent (Required)

Experience:

• Leadership: 7 years (Preferred)
• Multi-channel order fulfillment: 5 years (Preferred)
• Automation: 5 years (Preferred)

Work Location: In person

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