• Provide support to program leadership through strategic thinking, planning, and data analysis to support programmatic decisions. This includes partnering with program leaders in regular meetings to support best practices and helping program leaders gain insights and determine areas that require additional planning.
• Supervise at least one part time Case Record Reviewer, and potentially an addition position, including co-creating performance goals, coaching to support performance progress and success, and ensuring high quality and collaborative work.
• Compile data, produce regular outcomes and performance measurement reports, and summarize and interpret information to guide programmatic decision-making and strengthen program performance.
• Conduct ad-hoc analyses in partnership with program leadership to help managers better understand performance success and concerns.
• Coordinate and prepare for audits and other accountability reviews from City or State agencies in close collaboration with program and administrative staff.
• Support the incident review process, high risk case review, monthly maltreatment reviews, investigatory, and related compliance and safety processes to ensure appropriate oversight and accountability of services.
• Support implementation and use of electronic health records (EHR).
• Effectively communicate findings, present data in meetings, facilitate discussions and workgroups, and coach program supervisors on understanding and interpreting data.
• Partner with program management to identify and develop additional resources and materials to support the strengthening of programmatic operations and service delivery.
• Other related tasks as assigned.

• Detailed & Organized: Extremely detail-oriented, with excellent written and oral skills.

• Curious: Interested in understanding why things are the way they are and persistent about figuring things out. Self-directed explorer of trends, trying to understand what is really happening below the surface of program performance metrics.
• Supportive and Learning Oriented Coach: Has an aptitude for coaching others and an orientation toward using data and information to support a culture of learning and improvement
• Engaged: Communicates openly, honestly and clearly and is willing to have healthy disagreement, with the goal of building a more connected community.
• Solution-Focused and Dependable: Works with others to solve problems, acknowledges mistakes and successes, and follows through on commitments.
• Growth-Oriented: Openness to feedback and self-reflection towards self-improvement.
• Respectful: Has strong personal integrity and wants to participate in a culture that celebrates vibrant and diverse spiritual and ideological perspectives, racial, ethnic, and gender identities, and sexual orientations.
• Bold and Passionate: Enjoys empowering staff to help them achieve safety, family, education, and opportunity for the kids and families we serve.

• Master’s degree in non-profit management, public administration, business administration, public policy, or other related field, or bachelor’s degree with at least 3 years relevant experience.
• Experience working in performance measurement and management, and excellent quantitative and qualitative data analysis skills including an ability to review, analyze, interpret and succinctly summarize information from diverse sources, including documents, focus groups, and surveys.
• Dedication to our mission and a belief that children and families can succeed regardless of their circumstances.
• Willingness to travel throughout NYC, as needed.
• Mastery of Excel and PowerPoint required. Knowledge of SQL or PowerBI a plus, but not required.
• Experience with NYC mental health services, public health, care coordination, child welfare, or related fields a plus.
• Experience supervising is a plus, but not required.

In full partnership with families & communities, Graham Windham strives to make a life-altering difference to children, youth and families affected by abuse, neglect and delinquency by providing each child we serve with a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. With over 400 full-time, part-time and On-call employees serving children and families in multiple programs throughout Westchester County, Manhattan, the Bronx, Brooklyn and Harlem, Graham Windham provides an exciting & enriching work experience.Graham has pioneered programs for New York City’s children, families and communities for over 200 years.Today, Graham is one of New York City’s leading social services organizations, providing educational and social services to over 4,000 children, young people, and parents in the Bronx, Brooklyn, and Harlem.GRAHAM ‘s IMPACT: 2019 HIGHLIGHT-Graham served 4,128 children, young people, and parents across New York City.-99% of families in our prevention program, who were at risk of having children placed in foster care, remained intact six months after receiving family support services.*95 kids in foster care reunited with their families within one year and 25 were adopted.*Over 90% of children in foster care who were reunified with their families avoided re-entering foster care in the year after reunification.*92% of young people in the Graham SLAM education and career support program graduated from high school by age 21 (compared with 22% of young people across the New York City foster care system).*We helped to lead close to 100 stakeholders in successfully advocating for New York City to invest $10 million in an approach similar to Graham SLAM for young people across NYC through the Fair Futures campaign.