Support Engineer Job at Atos
Publication Date:
May 15, 2023
Ref. No:
480318
Location:
US
RESPONSIBILITIES:
Please Note :
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May 15, 2023
Ref. No:
480318
Location:
US
RESPONSIBILITIES:
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Install, upgrade, support and troubleshoot 10, Windows 7 and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications
- Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment
- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC), notebooks or any other equipment that has authorized access to the network.
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team
- Provide user data and application recovery and use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.
- Provide training end users on how to operate the equipment as requested
- 2-4+ years of experience in the field working as an IT Support Specialist or in a related area.
- Familiar with a variety of the fields’ concepts, practices, and procedures.
- Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.
- Excellent technical knowledge of PC’s and desktop hardware.
- Able to operate effectively in a team environment with both technical and nontechnical team members
- Self-confidence in your analytical and problem-solving skills + good communication (both verbal and written) skills
- Planning, organizing skills + good administration management skills
- Microsoft Certified Technology Specialist essential, A+, or similar certifications
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.