Technical Support Manager Job at Priority Technology Holdings
Tech Support Manager
Job Description
We are seeking a Tech Support Manager to support customer needs as it relates to the operation and functionality of their POS system. We specialize in POS Systems and POS Software to meet the needs of almost any business environment. As a manager of the Technical Support Team, you will provide technical assistance in a prompt and professional manner to our customers over the phone in relation to POS functionality and client needs. You will also be responsible for managing the tech support team and timeline expectations of resolving issues.
Responsibilities:
- Train the tech support team on troubleshooting problems.
- Handle customer problems according to SLA’s through phone and email communication.
- Maintain customer confidence by keeping their information confidential.
- Responsible for following up as to fixes made on behalf of the client.
- Assign incoming issues to team members and monitor progress of resolution.
- Be the point of escalation for any issues that team members cannot resolve.
- Track performance of team members as it relates to successful resolution within SLA’s
Skills & Requirements:
- Proficient in Microsoft Office
- Strong ability to learn
- Strong interpersonal skills
- Excellent verbal and written skills
- Ability to Multitask
- Strong Organizational Skills
- Outstanding work ethic
- CRM experience (Optional but preferred)
- Able to meet timelines for all projects
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Stafford, TX 77477: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 3 years (Preferred)
- Management: 3 years (Preferred)
Work Location: One location
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