Reporting to the Showroom Supervisor, the Usher will be required to:

• Greet and engage with guests before, during and after the show.
• Check and scan tickets.
• Welcome guests and direct them to their seating location.
• Monitor each seating section to ensure our guests have an excellent experience.
• Provide excellent customer service.
• Watch stations throughout the show to monitor guest behavior including taking pictures, recording or disrupting those around them.
• Handle guest complaints and escalate as needed.
• Be knowledgeable of theater layout and show times.
• Visually sweep the theater at the end of the shows for lost and found items.
• Be aware of and enforce appropriate house rules.
• Monitor door and guest entry and exit.
• Remain at assigned post throughout the show/event unless taking an assigned break.
• Maintain a good understanding of evacuation procedures and be able to assist guests in an emergency evacuation situation.

Job Requirements

Job Experience / Education:

• Must have a high school diploma or equivalent.
• Minimum of one year of showroom theater experience preferred.
• Minimum of one year of customer service-related experience preferred.
• Candidates must be a minimum of 21 years or older.

Knowledge, Skills and Abilities:

• Must have a professional appearance and demeanor.
• Must have good conflict resolution skills.
• Must have excellent attention to detail.
• Must have excellent verbal communication skills.
• Must be able to function in a stressful environment.
• Must be a highly motivated self-starter and a hard worker.
• Must have the ability to multitask.
• Must possess excellent problem-solving skills.
• Must be able to stand for extended periods of time
• Must be able to work a flexible schedule (evenings, weekends

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.