This position is responsible for managing the city’s utility billing operations.

Examples of Duties

• Manages office operations, including accepting payments, meter reading, and billing.

• Responds to more complex customer issues and inquiries.

• Interprets blueprints, determines impact fees, collects fees, and determines the availability of water, reclaimed water, and sewer utilities.

• Maintains worksheets for water and sewer impact fees.

• Greets and assists the public as necessary.

• Reviews related to meter consumption for unusual conditions and takes appropriate corrective action.

• Researches, develops, and provides information for demographic analyses and utility rate studies.

• Reviews employee leave requests.

• Processes all water and sewer revenue certificates.

• Oversees updates to billing software and provides related training to staff.

• Performs related duties.

Typical Qualifications

• Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.

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  Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years’ experience or service.

Supplemental Information

KNOWLEDGE REQUIRED BY THE POSITION

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  Knowledge of utility billing principles and practices.

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  Knowledge of city ordinances related to water and sewer rates, deposits, fees, etc.

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  Knowledge of generally accepted accounting principles.

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  Knowledge of computers and job-related software programs.
  
• Skill in the training and supervision of personnel.

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  Skill in prioritizing and planning.

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  Skill in the analysis of data and the preparation of reports.

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  Skill in the provision of customer services and in resolving complex customer issues.

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  Skill in interpersonal relations.

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  Skill in oral and written communication.

SUPERVISORY CONTROLS

The Utilities Director assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES

Guidelines include state statutes, city ordinances, and city and department policies and procedures. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY/SCOPE OF WORK

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  The work consists of varied management and supervisory duties. The necessity of multi-tasking contributes to the complexity of the position.

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  The purpose of this position is to manage the city’s utility billing operations. Successful performance contributes to accuracy and effectiveness of those operations.

CONTACTS

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  Contacts are typically with coworkers, other city personnel, contractors, developers, and members of the general public.

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  Contacts are typically to exchange information, motivate persons, resolve problems, justify matters, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

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  The work is typically performed while sitting at a desk or table. The employee occasionally lifts light objects.

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  The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

This position has direct supervision over Customer Service Supervisor, Water Billing Technician, Meter Reset Technician, Customer Service Representative, and Meter Reader.

PTO Leave: Leave begins accruing immediately; however, cannot be used until three (3) months of service has been completed: The schedule varies slighter for Fire Fighters.

Years Of Service Completed Annual Leave Cap Available
less than 5 years: 152 hours
5 to 9 years: 176 hours
10 to 14 years: 200 hours
15 to 19 years: 224 hours
20 + years: 248 hours

At the end of the year, any unused PTO leave will be placed in your PTO bank (up to 380 total hours). Time will be accrued bi-weekly & shown on each paycheck. After the 380 hours are filled, any unused PTO leave will be lost and cannot be used the following year.

RETIREMENT: General employees are fully vested after 10 years of employment. Employees can become partially vested at five (5) years of service. Partial vesting at five (5) years is 50%, six (6) years 60%, seven (7) years 70%, eight (8) years 80%, and nine (9) years 90%. General Employees are eligible for normal retirement upon the earlier of reaching age 55 and the completion of 10 years of credited service or reaching age 50 and the completion of 20 years of credited service. The amount of normal retirement benefit is based on your credited service and average final compensation. See General Employees’ Pension Plan Summary for more details.

HOLIDAYS: Employees receive 14 holidays per year. The holidays are:

• New Year's Day
• Martin Luther King Jr. Day
• Presidents' Day
• Memorial Day
• Juneteenth
• July 4th
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Friday After Thanksgiving
• Christmas Eve
• Christmas Day
• New Year's Eve
• Employee's Birthday

INSURANCE:* Florida Blue Health, Humana Dental & Securian Disability, Basic Life, and AD&D Insurance premiums are paid in full by the City for the Employee. Florida Blue Tiered Family Coverage available but paid by Employee via paycheck. (Blue Option LG Plan 03559 Spouse only $630/month; Child/Children $540/month; and Family $1,200/month) (Blue Option LG Plan HDHP Spouse only $508/month; Child/Children $244/month; and Family $767/month).

Spouse Dental Coverage only $34.85/month; Child/Children $49.31/month; Family Dental Coverage $87.48/month. Vision Coverage available: Employee only: $5.24/month; Spouse only $10.50/month; Child/Children $9.97/month; and Family $15.67/month). Both are covered by Humana. The City also offers a suite of Allstate Worksite products available for purchase.

Note: Insurance coverage takes effect on the 1st of the month 60 days after employment.

• Rough estimates are not necessarily exact.

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457 Plan Corebridge Financical: Optional 457 Deferred Compensation Plan – See Human Resources for more details.