Description

Situated in Downtown’s Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 9,500 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

Job Overview

The Spa Manager will report directly to the Director of Spa and will be responsible for overseeing the day-to-day operations of the spa and fitness facilities. They will ensure that all spa services and facilities are provided to guests in a professional and efficient manner, and that guest satisfaction is always maintained. The Spa Manager will manage and lead the spa team, set, and meet financial targets, while maintaining professional relations with vendors.

Responsibilities/Duties

• Oversee all aspects of the spa operations, including staffing, scheduling, inventory, equipment maintenance, and facility upkeep.

• Ensure that all guests receive efficient, friendly, and personalized service.

• Address any guest concerns or complaints promptly and professionally.
• Plan and develop promotional sales and marketing strategies to maximize all revenue opportunities for the department.

• Collaborate with Spa Director to develop and implement policies and procedures that align with Austin Proper’s overall goals and objectives.

• Manage and lead a team of spa service providers, including massage therapists, estheticians, and other support staff.

• Manage recruitment, training, and development of colleagues to ensure that they maintain standard of excellence in professional image and service.

• Conduct regular performance evaluations, provide feedback, and address any performance issues in a timely and professional manner.

• Develop and maintain relationships with guests to encourage repeat business, positive-word-of-mouth referrals and improve products and service.

• Plan and execute spa team meetings and training sessions, ensuring 100% attendance.

• Develop and implement financial strategies to increase revenues while working with operating expenses, annual budget, and forecasts.
• Oversee inventory management and purchasing, as well as monitoring and adjusting staffing levels, spa service appointments and operational expenses, to maximize spa profitability

• Order and maintain accurate inventory for cleaning, guest, and office supplies.
  

Qualifications

• Minimum 2-4 years of experience in Wellness and Spa management required. Luxury hotel experience preferred.

• Exhibits strong leadership and interpersonal skills. Must be able to effectively communicate both verbally and written, with all levels of colleagues and guests in an attentive, friendly, courteous, and service oriented manner.
• Excellent organizational and time management skills.

• Proficient in Microsoft Office (Outlook, Word & Excel) and other relevant software
• Willing and able to operate with a flexible schedule. Shift duties could include evenings, weekends, and holidays

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting.

• Constant need to stand for long periods of time

• Lifting/carrying up to 10+ pounds frequently and 25 pounds occasionally,

Education
Bachelor’s Degree in Hospitality Management, Business Administration, or a related field preferred.


Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.