Primary Role: Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs and customer satisfaction activities.

Schedule: 2 days/week, full day

Results Expected: All administrative work is processed and documented accurately and timely. Customers, COIs (Center of Influence), Production Team, Marketing Reps/ Estimators and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. All files and reports are maintained and provided as required. All administrative tasks are completed as assigned.

A1. Key Responsibilities: Phones/Scheduling

1. Answer Phones, provide customer service, and maintain log of all calls: Respond to customers in a courteous and professional manner at all times. Answer questions, provide information and as required, direct calls to the appropriate person for assistance and track all calls.

2. Manage Work-in-Progress (WIP) Board: Ensure staff is updated on daily schedules and job status, resulting in informed crews.

A2. Key Responsibilities: Job File Management

1. Complete FNOL documentation: Verify all customers, COIs, source, and loss data are entered into SERVPRO Office Automation (SOA), ensuring accurate and complete SOA databases.

2. Prepare job paperwork for Crew/Estimator: Verify all appropriate forms are sent to loss site.

3. Job file documentation management: Ensure job files are accurate and contain all required and pre-existing documentation, resulting in job data completed accurately and electronically transferred to COI.

4. Job file communications: Ensure daily progress of jobs and pertinent job data is captured as it happens and communicate with COI regarding satisfaction of referred events, resulting in accurate reporting for job files and COIs, reduced collection issues, and scheduled and completed reservices.

A3. Key Responsibilities: Compliance Documentation

1. Maintain Franchise specific compliance documentation: Ensure required forms and documentation is on file, current, and readily available for review.

A4. Key Responsibilities: Office Administration

1. Maintain file system: Keep appropriate paperwork easily accessible, resulting in an organized file system.

2. Maintain company calendar/schedule: Ensure meetings are calendared and travel booked, resulting in compliant meeting attendance.

3. Manage outgoing and incoming mail, e-mail, and faxes: Ensure all correspondence is handled timely and accurately, resulting in correspondence being received by customers, COIs, and Franchise team members.

4. Maintain proper on-hand delivery of office and general supplies: Ensure needed supplies are on-hand, resulting in productive employees.

Job Type: Part-time

Pay: From $17.00 per hour

Schedule:

• 8 hour shift
• No weekends

Ability to commute/relocate:

• Canandaigua, NY 14424: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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