Galen College of Nursing is expanding! We are opening a campus in Salt Lake City, UT in 2023! This position will be located at our campus in Salt Lake City, UT!

Introduction

Galen College of Nursing is a vibrant and growing, single-purpose nursing college focused on expanding access to quality nursing education. Our culture is at the forefront of everything we do. Galen's fundamental goals are to be the best place for nursing education and the best place to work and one cannot be true without the other.

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a variety of comprehensive medical, dental, and vision plans along with some unique benefits including:

• Tuition Reimbursement/Assistance Programs
• Paid Personal Leave
• 401k (100% annual match - 3%-9% of pay based on years of service)
• Identity Theft Protection discounts
• Auto, Home, and Life Insurance options
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)
• Mental Health Coverage

Learn more about Employee Benefits

As you consider joining Galen, please carefully consider how you will model the culture we embrace and look to sustain. A culture where good ideas can come from anywhere and transparency is vital. Respect, accountability and integrity are non-negotiables, and commitment is created and sustained through the development of all employees. We care about each other and our students. We look for ways to exceed expectations and we are always looking for ways to improve and grow, while delivering the promise of extraordinary nursing education, matched only by a commitment to our students' success. If you feel our culture aligns with your strength of experience, attitude and authentic desire to work with great people to help changes lives, we'd love to talk!

Galen College of Nursing is looking for an Associate Director of Campus Operations to assist in managing the day to day operational support functions of the campus, ensuring policies and procedures and College brand standards are followed to enhance the student experience, provide the highest level of quality customer service, and ensure student and stakeholder needs are met. Departments and functions managed include admissions, bursar, facilities, financial aid, IT, reception, and student support.

Responsibilities:

• Support cohesive teams and understand Galen processes to provide an excellent student experience.
• Successfully achieve key performance indicators, including: enrollment, efficiency, student satisfaction, fiscal responsibility, service, and accreditation.
• Maintain open communication with campus and College leadership in order to enhance productivity, customer service, and maintain a positive working environment.
• Maintain familiarity with internal policies and procedures and abide by established regulatory guidelines.
• Handle operational and service-related complaints, escalating issues as appropriate.
• Provide goal setting, coaching, and performance evaluation for operational support staff.
• Assist in determining and implementing personnel decisions for operational support staff.
• Understand and manage student account related bad debt, and provide support in the collection of tuition payments and approval of alternative payment plans.
• Implement campus events, including graduation, orientation, open houses, and regulatory visits, in collaboration with campus and College leadership as appropriate.
• Ensure incident reports are completed as necessary and escalated appropriately.
• Perform other duties as needed to support the administrative services of the campus.

Qualifications

Education: Minimum of a Bachelor's degree

Experience: Three years of operational management experience, preferably in higher education. Equivalent experience in lieu of a degree may be considered.

Special Qualifications: Effectively able to build consensus among and prioritize needs of constituent groups. Independent judgment, strong analytical ability, with the ability to implement and manage processes and procedures. Excellent communication skills, ability to manage and develop employees, and communicate effectively in matrix management structure. Highly organized and possess ability to frequently multi-task between departments and projects.

Galen College Values:

Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.

Character: I act with integrity and compassion in all I do.

Accountability: I own my role and accept responsibility for my actions.

Respect: I value every person as an individual with unique contributions worthy of consideration.

Excellence: I commit myself to the highest level of quality in everything I do.

At Galen College of Nursing, we offer a unique educational experience we call Pure Nursing. With a focus on nursing education, our knowledgeable and caring faculty and staff take personal interest in helping our students achieve their goals. Galen is regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award Associate, Baccalaureate, and Master's Degrees. Our baccalaureate degree in nursing program is accredited by the Commission on Collegiate Nursing Education (CCNE), and the associate and master's degree in nursing programs are accredited by the Accreditation Commission for Education in Nursing (ACEN). For complete information related to Galen's accreditation status, please visit our website.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.