Business Support Job at Barnes & Noble
Category: Customer Service & Support
EmploymentType: Full-Time
Location: NJ-Clifton
LocationType: corporate
JobLocation: Clifton, New Jersey 07014
JobSummary: At Barnes & Noble, everything we strive to do is for our customers, and we work hard to provide them with a great shopping experience, one that we hope will have them coming back again and again. We strive to provide fantastic customer service. Working at Barnes & Noble, you will get to use your knowledge and enthusiasm to bring to our stores.
We are looking for a Customer Experience Bookseller to join our Customer Service team and be a part of creating positive experiences for our customers.
Whether it’s placing an order with a publisher, checking on an order status or assisting the stores in their order This is a Clifton, NJ position which is located above our store! You get a bird’s eye view on the store and actively engage with other team members.
As a business Service Support Specialist, you are responsible for assisting Retail stores and the business development team by providing product and service information, resolving product and service inquiries via email and/or telephone. Responsible of creating and maintaining B2B records. Responsible of processing institutional and events orders, placing orders with publishers, obtaining pricing and shipping quotes. You will work with various teams and vendors to address any inquiries.
All team members back up other areas as needed for taking phone calls, responding to emails, processing orders and side by side training and supporting all areas of the support center as required for business needs.
What you do:
Handle, research, and resolve all phone and email inquiries/requests from stores promptly, accurately, and efficiently
- Complete all follow-up work related to customer orders
- May be required to work in one or multiple queues and/or skill sets
- Handle outbound calls/emails to multiple vendors for product/order inquiries
- Placing orders with publishers by phone/email
- Work with publisher to check price, availability, and terms
- Work with traffic to arrange shipping
- Support additional duties as necessary in high volume or promotional periods in service center
- Complete work according to standards as determined by supervisor/manager
- Adhere to work schedule as set by the needs of the contact center
- Excellent Microsoft Office Suite skills required
- Excellent verbal and written communication skills
- Ability to analyze customer situations and provide solutions
- Troubleshooting, reporting and logical thinking skills
- Organizational and teamwork skills required
- Ability to organize, plan and prioritize workload and follow up
- Communicate effectively, collaboratively, and comfortably with All.
EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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