Customer Service Representative Job at Snake 'n' Rooter Plumbing
Overview:
Snake N’ Rooter Plumbing Company of K.C. is seeking an individual with excellent customer service and communication skills to add to its team. Immediate opening needed to fill with a personable individual who thrives in a fast-paced culture and who works well with others. We offer a full range of benefits that includes 401k, health/medical insurance, & paid time off.
Tasks & Responsibilities:
- Handle in-bound and outbound communication to team members, as well as customers on a daily basis
- Field inbound phone calls through a multi-line phone system
- Dispatch work requests to all technicians, supervisors, and fellow team members
- Maintain tremendous attention to detail and thorough reporting skills
- Exemplify polished customer service skills and a consistent desire to meet/exceed customer expectations
- Maintain schedule for supervisors to maximum efficiency each day
- Other administrative duties may include filing paper, responding to emails, conducting monthly reports, and managing inbound mail, as well as additional duties that may be requested
Qualifications:
- Must maintain flexibility to work nights, and/or weekends
- High school diploma or equivalent required
- Must be 21 years old
- Ability to troubleshoot and problem solve
- Excellent verbal and non-verbal communication skills, as well organizational skills
- Strong attention to detail
- Pleasant personality and strong desire to work well with others
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
Ability to commute/relocate:
- Lees Summit, MO 64064: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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